SAT, 30 DEC 2017, BBC Radio 4
AI is virtually non-existent in real business
Robotic process automation and cognitive automation are not to be confused with Artificial Intelligence (AI).
Speaking on BBC Radio 4’s Today programme, Professor Leslie Willcocks said the majority of business technologies are based on machine learning, powerful visualization tools and algorithms, which are distinct from AI.
Professor Willcocks is co-author of Service Automation: Robots and The Future of Work (2016).