The range of devices that communicate via the internet – the Internet of Things (IoT) – is growing rapidly, and requires capable users. Due to the ease of accessing the IoT, one might think that digital inclusion is less necessary: whereas the 'normal' internet requires digital skills for operating hardware and software, and for online information, communication, and content creation, these are partly unnecessary with the IoT, where data is processed in the background and decisions are made without user intervention. However, our research shows that users are in increasing need of digital skills to navigate this evolving digital environment.
The project 'Any Thing for Anyone' was launched to investigate digital inclusion in relation to the IoT. After all, there are many potential benefits for individuals and for society. Smart devices can support individuals in making better decisions, for example, about energy consumption or health. Furthermore, the production of so-called big data, that smart devices collect, is a public good that policymakers can use for critical decisions.
Funding: NWO VIDI
Further information: Centre for Digital Inclusion