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Getting in touch

Asking a question/sending information by email

The website and admissions enquiries system are the quickest way to receive answers to any questions you may have. Please explore the site before contacting us. If your question cannot be answered by reference to online resources, you can submit an email enquiry via the admissions enquiries system

We answer all queries in the order they are received. Please check our current processing times and do not repeat your query. We will respond as quickly as we can. We do not have a direct email address.

If you wish to make changes to your application or to inform us of a decision (such as wishing to defer your offer), then you should use the 'How do I...?'  forms. Once your application is complete, please do not send us any additional information unless we ask for it. Your file will be with the selectors and additional information will not be matched to it until it returns to us.

Any changes to your address should be made promptly using the link on your record on the online application tracker.

Please ensure that our domain name - lse.ac.uk - is added to your safe senders list. Many of our email responses are database driven and may end up being mis-directed into your junk mail folder.

Sending documents through the post

Our postal address is:

Graduate Admissions,
The London School of Economics and Political Science,
PO Box 13420,
Houghton Street,
London,
WC2A 2AR,
United Kingdom.

If you are sending your documents via a parcel delivery service who cannot deliver to a PO Box number, please use the alternative address of:

Graduate Admissions,
The London School of Economics and Political Science,
Houghton Street,
London,
WC2A 2AE,
United Kingdom.

Please note we operate a five day turnaround time in processing incoming post, which may mean that your documents are not processed immediately. 

Please allow  at least five working days from the date we received your items before contacting us, to give us time to process them. At peak times of year, the turnaround time is likely to be longer. 

You can check our current processing times online. You are also reminded that documents sent to LSE are non-returnable, and you will not be able to retrieve them. In particular, do not send us your original degree certificate - use the proof of degree form or obtain a certified copy.

Please include your full name and application number in any correspondence.

Contacting us via phone

If you are enquiring about the satus of your documents, please only call if your documents were received before our current processing date and you have not had notification from us. We cannot confirm receipt of documents until they are processed - see  How we process your documents.  We thank you for your patience.

To call us please call +44 (0)20 7955 7160. We use an automated system to direct your call to the most appropriate person.

Our normal phone service opening hours are 9am- 5pm UK time, Monday to Friday. Our phone service is closed between 10am-11am each Thursday morning for team meetings.

*Phone service closure dates

Below are the planned closures to our phone service:

Friday 09 December 2016 

The office will close for Christmas at 5pm, 21 December 2016. We will re-open on 03 January 2017.

Coming to visit: drop-in sessions

Applicants may come to the Student Services Centre in the Old Building on the ground floor for answers to general queries. A member of the graduate admissions office will be available for 5 minute discussions between our set drop-in times. 

Drop-in sessions require applicants to arrive early and sign-up their name on a drop-in sheet. Only the first ten applicants signed up by the start time are guaranteed to be seen, although we will try to speak to as many people as possible.

During term-time, we usually operate 11am-12pm and 3pm-4pm drop-in sessions on weekdays, except on Wednesdays when we are only available from 11am-12pm.

Please note that between terms we operate the 11am-12pm drop-in only and drop-in sessions are not available when the School is closed for public holidays.

Please note that if you wish to show us your original documents but not to leave them with us, you should also bring a photocopy with you that our counter staff can stamp and certify as matching the original.

Drop-in closure dates

From time to time we are not able to hold our scheduled drop-in sessions. Details of upcoming closure dates are posted below:

- 12 - 15 December 2016

- Last counter session of the year will be on 20 December 2016.

What to do when we are closed, but you have documents or an application to hand in

If you would like to drop off an application or documents, you may hand them in at the Student Services Centre to any member of the staff on the counter there. Please place all documents in a sealed envelope to ensure that they do not get separated, as this may delay processing.

Please note that if you wish to show us your original documents but not to leave them with us, you should also bring a photocopy with you that our counter staff can stamp and certify as matching the original.

The turnaround time applies to all incoming documents, so please allow at least five working days from the date we received your items before contacting us, to give us time to process them. At peak times of year, the turnaround time is likely to be longer. You can check our current processing times online.

Please include your full name and application number in any correspondence.

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