Outcomes and Effectiveness for Children's Helplines

An evidence review

The work of child helplines is vital for reducing children’s risk of harm and vulnerability, improving child protection and well-being. Understanding the evidence base on the effectiveness of helplines and child support can improve the positive impact of child protection mechanisms.

In aid of this, we conducted a systematic evidence mapping exploring the outcomes and effectiveness for children's helplines. You can read the report here.

The review focused on:

  • Identifying how ‘outcomes’ have been defined by children’s helplines and where the gaps are
  • Establishing the criteria for ‘effectiveness’ of services
  • Identifying the range of possible approaches to measuring effectiveness of children’s helplines
  • Evaluating the strength of the existing evidence base for the effectiveness of children’s helplines
  • Making recommendations about best approaches to measuring impact of child helplines

Project team

Professor Sonia Livingstone and Dr Mariya Stoilova. Please get in touch with etiher of us if you are interested in this project.


This project is funded by the NSPCC, the UK children's charity, in Spring 2018.

Further information

More about NSPCC’s impact, evidence and evaluation in child protection.