Contact Graduate Admissions

The website and knowledge base are the quickest way to receive answers to any questions you may have. Please explore the site before contacting us. If your question cannot be answered by reference to the online resources, you can submit an email enquiry using the Knowledge Base - at the bottom of any Knowledge Base article, you can select whether the article has helped you. If it has not helped you, click No, and you will be offered some further assistance. You may be offered further answers within the Knowledge Base, but if your query is still unanswered, click "I still need help". You will then be able to submit an email query (using an online form) or access other services, such as Live chat, where appropriate.

We have a telephone triage service, which can direct you to answers on the website and across other resources. The telephone triage operators can provide general guidance, and direct you to other teams across the school where appropriate. If you require specific advice relating to your application, you will need to send us a query via the Knowledgebase, use the specific option in the GAP, or use our Zoom or Livechat services. If you are contacting us to chase up a response or an email (such as your CAS) please check your spam/junk folder first. You can access the triage service during our core hours of 10:00am to 4:00pm on +44 (0) 2079557160. 

We answer all queries in the order they are received. Please check our current processing times and do not repeat your query. We will respond as quickly as we can.

If you wish to make changes to your application (including contact details) or to inform us of a decision (such as wishing to defer your offer), then you should use the forms on the Graduate Applicant Portal.

Please ensure that our domain name - lse.ac.uk - is added to your safe senders list. Many of our email responses are database driven and may end up being mis-directed into your junk mail folder.

If you have a Gmail account, please follow these instructions:

1. Open your Gmail account in a web browser
2. On the top-right of the page, click on the cog symbol to open the 'Quick settings' menu
3. Select 'See all settings'
4. Go to the 'Filters and blocked addresses' tab
5. Select 'Create a new filter'
6. In the 'From' field, enter the following text, including the asterisk (*): *lse.ac.uk
7. Click 'Create filter'
8. Select 'Never send it to Spam'
9. Click 'Create filter'

 We now offer bookable Zoom sessions with members of the Graduate Admissions team. Follow this link to book a session. Please ensure you have viewed our guidance before booking - most queries can be answered on our webpages, or our knowledge base. 

Zoom slots are released 3 days in advance. If the booking page is showing no slots for the month, check back the next day when more slots will be released.

Applicants to the Department of Management can book specialist Zoom sessions here: Prospective student Zoom session, Offer holder Zoom session.

Applicants to Executive Programmes can book specialist Zoom sessions here.

Applicants to the School of Public Policy can also book specialist Zoom sessions: Prospective students here and Offer holders here.

Please ensure you keep track of the Current Processing times page.

There are many resources available to you to keep up to date with your application, and to keep abreast of any updates.

Application Tracker

Knowledge Base

Graduate Admissions News

Offer Holder Newsletters

Current Processing Times

Some of you are booking sessions to ask about non Admissions related queries. For these, we would ask that you liaise directly with the relevant team as they will be able to provide you with the necessary information:

Accommodation

ISVAT (Visas and Immigration)

Fees

Financial Support

Departmental queries

Live chat will usually be available to graduate offer holders at the following times:

Monday: 12pm-1pm (London, UK time)

Tuesday: 1pm-2pm (London, UK time)

Wednesday: 2pm-3pm (London, UK time)

Thursday: 3pm-4pm (London, UK time)

To access Livechat you will need to be logged in to the Knowledgebase, and use the Livechat option.

Outside of these hours, please submit an enquiry via the Knowledgebase and we'll get back to you by email as soon as we can.

The Knowledge Base is a regularly updated resource covering all aspects of the admissions process.

We answer common, and less common, queries, regarding applying to LSE, meeting conditions, supplying your documents, and much much more.

The Knowledge base is searchable, and will suggest answers related to your search terms, or you can navigate it by clicking through the links at the top of each section.

If you cannot find your answer on the knowledge base, you will also be given options to get in touch with the relevant team at LSE, including submitting an email enquiry to the Graduate Admissions team - but the vast majority of queries do have an answer within the knowledge base.

When the Admissions Office is closed you can view our FAQ's in the knowledge base or submit a query, and use the forms within the Graduate Applicant Portal. We will deal with your queries in the order they are received once we are back in the office.