Please complete the form below, specifying which part of the referee portal you are having difficulty with. Fields marked * are mandatory.
Please note that this form is for technical assistance with the referee portal only - see our contact page for general enquiries. We will not respond to general applicant enquiries submitted via this form.
To identify which browser you are using, please see www.whatismybrowser.com/
We will respond to you as quickly as we can.
Please note, if you are contacting us because you have not received the reference request email, please ensure to check your spam/junk folders in case the email has been filtered out. Some email software sends filtered emails to the ‘Deleted Items’ folder or ‘Bin’, so make sure to check there as well. If you do find the email in any of these folders, please make sure to add the domain @lse.ac.uk to your ‘Safe Senders’ or ‘Never Block’ list. If you are still unable to locate the email, please proceed to complete this form and a member of the LSE Graduate Admissions Team will be in contact soon.
If you are unable to access the online referee portal or complete your reference, for example if you have been automatically logged out of the system, please note the following guidance:
- Please access the portal by copying and pasting the plain text URL from our reference request email into your browser. Problems can occur when you access the portal via hyperlink and attempt to proceed from one section of the process to the next. These problems relate to the way hyperlinks are rendered 'safe links' by some email software at the receiving end.
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Please note that the URL you were sent to access the reference portal is valid for up to six logins or up to six weeks, whichever limit is reached first. Upon visiting the reference portal after either limit is reached, a new access URL should be automatically generated and sent to you by email. If this does not arrive automatically, please proceed to submit the helpdesk form and briefly explain the situation. We will then issue a further access URL in due course.
- If you thought you had already submitted your reference, but you have received a further reference request email from us, please log back into the portal via the URL contained in our latest reference request email to check the status of your reference. After completing the 'Personal info', 'Questionnaire', and 'Document upload' sections, you will need to click 'Submit' on the final 'Preview' page to complete your submission. You will receive an automatic email notification once you have successfully submitted your reference.
If you have followed the above guidance and remain unable to submit your reference, please refer to the instructions under the ‘Request references to be submitted by email’ section here: https://www.lse.ac.uk/study-at-lse/Graduate/Prospective-students/Supporting-documents/How-do-I-supply-references. This page contains instructions about how to submit your reference by email.