Complaints as Opportunities: What Can the National Health Service Learn from Negative Employee Feedback?

Author(s): Sai Kalvapalle

Type: Poster

Department: Department of Psychological and Behavioural Science

Exhibit no: 18

I used an unobtrusive data source ( to aggregate and analyse NHS employee reviews.

The analysis revealed several problem areas, and substantiated the need for hospital employee voice in promoting patient safety.

I also provide theoretical interpretations, and a novel analytic tool.