Support for increased police powers depends on public trust

When tension raises, it is more important than ever that policing remains consensual rather than coercive.
- Professor Jonathan Jackson
Police UK 747 560

Public support for increased police powers relies heavily on trust and legitimacy, according to a new study from the London School of Economics (LSE) and University College London (UCL).

In the new paper, published in the British Journal of Criminology, the authors assessed the factors that matter most to the public when deciding if they support the police’s use of Live Facial Recognition (LFR) technology.

With the police increasingly turning to new technologies to undertake their work more effectively and safely, the study was conducted in London against a pre-COVID-19 backdrop. However, many of its findings are relevant to current and future police powers in enforcing social distancing rules.

After examining the survey data of 1,092 Londoners, originally collected for the London Policing Ethics Panel Report on LFR, the researchers found the public are broadly supportive of LFR. The data revealed that just under 60 per cent of those interviewed said they feel its use is acceptable.

The researchers found the key factor motivating acceptance or rejection of LFR is concern around privacy. However, for those who feel its use is acceptable, beliefs that the police are trustworthy and legitimate (ie: that they can be trusted to do the right thing and wield their power appropriately) seemed to allay these concerns.

The study also underlined that direct encounters with individual police officers can have strong effects on attitudes, positive or negative, towards the police as a whole. Crucially for current lockdown policing, negative encounters with individual officers seem to undermine trust and legitimacy far more than positive encounters bolster them.

At a time when the police have been given new powers to enforce social distancing rules and issue on-the-spot fines to enforce these rules, and given the likelihood that new powers will be needed to monitor and enforce “transition from lockdown” strategies, these findings are significant.

The researchers argue that how police officers treat people during the COVID-19 crisis, and the manner in which they exercise their new powers, will be crucial for encouraging compliance with the social distancing measures, and for generating acceptance and support for new technological powers like GPS monitoring of mobile phones.

Commenting on the findings, Professor Ben Bradford, Director of the JDI Institute for Global City Policing, University College London said: “This study underlines the fact that support for increased police powers depends on public trust. Without such trust, use of the new police powers granted to the police in the current crisis risks damaging police-community relations. If trust is low, and policing by consent undermined, the police may need to turn to ever more intrusive strategies to enforce the lockdown.”

Study co-author Professor Jonathan Jackson, Head of the Department of Methodology at LSE added: “The police have been placed in an unenviable situation. As the public and police both try to make sense of the “new-normal”, officers have to enforce the Health Protection (Coronavirus Restrictions) (England) Regulations 2020 provision: ‘No person may leave the place where they are living without reasonable excuse’. They, just like the public, are constantly having to decide what is ‘reasonable’.

“Beyond one or two high-profile cases, it seems so far that policing has been light-touch and respectful. But as the lock-down continues, isolation fatigue may set in, and the relationship between police, public and Government may get tested in a way that few would have envisaged. When tension raises, it is more important than ever that policing remains consensual rather than coercive.”

Behind the article

For a copy of the study, Live Facial Recognition: Trust and Legitimacy as Predictors of Public Support for Police Use of New Technology please visit:

For more information about the study or for interviews please contact Professor Jonathan Jackson on and Professor Ben Bradford on

The survey used in this paper was commissioned by the London Policing Ethics Panel and funded by the Mayor’s Office for Policing and Crime (MOPAC).