This event will reflect on the past 50 years of the PHSO and will discuss what lies ahead for its future.
Rob Behrens will reflect on what can be learned from 50 years of the Parliamentary and Health Service Ombudsman (PHSO) to help address the challenges which PHSO and the wider Ombudsman community face now and in the future.
Rob Behrens CBE was appointed as Parliamentary and Health Service Ombudsman and Chair of the organisation on 6 April 2017. He has extensive experience of investigating allegations of public service failure and, as a result, bringing redress to service users. His previous roles include Complaints Commissioner at the Bar Standards Board and Independent Adjudicator for Higher Education (Office of the Independent Adjudicator) in England and Wales.
Naomi Creutzfeldt is a Senior Lecturer in Law at the University of Westminster where she teaches public law and comparative law. Her current research looks at access to justice, Alternative Dispute Resolution (ADR) and consumer vulnerability in the European energy sector. She was previously part of the European Civil Justice Systems team at the Centre for Socio-Legal Studies, University of Oxford. Her interests in ADR have a broad scope, addressing questions of access to justice, vulnerability, and consumer protection. Naomi is also a civil and commercial mediator.
Tony Travers is the Director of LSE's Institute of Public Affairs as well as being a professor in LSE’s Department of Government. He is also the Director of the Greater London group. His key research interests include public finance, local and regional government and London government. He chairs the research board of Centre for Cities and is an advisor to the House of Commons Communities, Local Government Select Committee and the Education Select Committee.
The Institute of Public Affairs (@LSEPubAffairs) is one of the world's leading centres of public policy. We aim to debate and address some of the major issues of our time, whether international or national, through our established teaching programmes, our research and our highly innovative public-engagement initiatives.
Twitter Hashtag for this event: #LSEPHSO
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