Seeing What Others Don't: the remarkable ways we gain insights

Hosted by the Department of Management

Hong Kong Theatre, Clement House,


Dr Gary Klein


Dr Barbara Fasolo

What are insights, and how do they happen?  Observing people in their natural setting  from scientists and business people to firefighters and soldiers -  Klein demonstrates what insights are, the patterns that emerge, and how you can usefully deploy them. This event marks the publication of Gary's new book, Seeing What Others Don't - The Remarkable Ways We Gain Insights.

Gary Klein (@KleInsight) is a research psychologist famous for his part in founding the field of naturalistic decision making, and is a Senior Scientist at MacroCognition LLC. He was one of the leaders of a team that redesigned the White House Situation Room. Gary is the author of several books, including The Power of Intuition: Working Minds: A Practioner’s Guide to Cognitive Task Analysis andStreetlights and Shadows:  Searching for the Keys to Adaptive Decision Making.

Dr Barbara Fasolo is Associate Professor in Behavioural Science in the Department of Management of the London School of Economics and Political Science. She currently serves as Head of theBehavioural Research Lab, Director of the Executive Master in Behavioural Science, and on the Department of Health Behavioural Insights Expert Advisory Panel.

The Department of Management (@LSEManagement) is a globally diverse academic community at the heart of the LSE, taking a unique interdisciplinary, academically in-depth approach to the study of management and organisations.

Suggested hashtag for this event for Twitter users: #LSEinsights


A copy of Dr Gary Klein's powerpoint presentation is available to download. Download 'Seeing What Others Don't: the remarkable ways we gain insights' (pdf).


A podcast of this event is available to download from Seeing What Others Don't: the remarkable ways we gain insights

Podcasts and videos of many LSE events can be found at the LSE Public Lectures and Events: podcasts and videos channel.

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This event has been certified for CPD purposes by the CPD Certification Service. Self-Assessment Record forms will be made available for delegates wishing to record further learning and knowledge enhancement for Continuing Personal and Professional Development (CPD) purposes. For delegates who wish to obtain a CPD Certificate of Attendance, it is the responsibility of delegates to register their details with a LSE steward at the end of the event and as of 1 September 2014 a certificate will be sent within 28 days of the date of the event attended by the CPD Certification Service.  If a delegate fails to register their details at the event, it will not prove possible to issue a certificate. (For queries relating to CPD Certificates of attendance after a request please phone 0208 840 4383 or email