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About us

The Language Centre reflects the specialist nature of LSE itself, namely a world class institution where quality of research and teaching is paramount

The Language Centre is part of the Academic and Professional Development Division (APD). This Division combines the strengths of the Teaching and Learning Centre (TLC), Language Centre and LSE 100 who work together to help maximise the academic and professional development of staff and students.

The strategic objectives of the Language Centre in relation to the School's Education Strategy 2015-2020 are as follows:

Core strategic objectives

  • the teaching of English for Academic Purposes (EAP) to current LSE students to support their other academic studies
  • the provision of Degree Options in Linguistics and Literature, French, German, Mandarin, Russian and Spanish Language and Society
  • the support of staff development through providing both EAP teaching to part-time teaching staff and foreign language teaching to academic staff
  • the support of research students who require foreign language teaching for their research work
  • more general support in the form of advice on language teaching needs to staff and current students
  • the provision of an Institution Wide Language Programme of certificated short courses in a wide range of modern languages.

Non core strategic objectives

  • to develop EAP programmes to provide and income stream for LSE
  • to develop EFL programmes to provide an income stream for LSE
  • to develop MFL programmes to provide an income stream for LSE
  • expand existing programmes on LSE International Summer School
  • to work with LSE Student Recruitment to develop new markets
  • to be actively involved with 'widening participation' at LSE

Structure of the centre

Overview of the centre

User satisfaction surveys and service standards

  • We are dedicated to monitoring and improving the service we provide.
  • Our undergraduate courses are surveyed by the LSE Teaching Quality Assurance and Review Office (TQARO). The surveys here include everything else we do.
  • A summary of the results of our user satisfaction survey can be found here.
  • Please remember, if you prefer to speak to someone in person and are registered on a course with us, you can always speak with your teacher or go to office hours for the course in question to give your feedback or to talk about anything that concerns you about your course of language learning in general.

Service complaints procedure

  • We hope that you will be happy with your chosen course but if any circumstances arise with which you are not happy then we follow  the LSE Service Complaints Procedure which provides a framework to help to resolve any issues.
  • To read this policy please see the Service Complaints Procedure.
  • Where it is appropriate to do so, a complainant should, in the first instance, attempt to resolve his/her complaint through informal discussion with those directly involved in its subject matter
  • If it becomes clear that the informal stage is not going to be effective, then the formal stages outlined in the procedure should be instigated at the earliest opportunity.

Service level agreements

 

service level agreements
Description Performance target  Measurement
 Document authentication  To establish needs within 5 working days  Accounts and client records
 Translation  Depends on size of work. Targets set with each individual client  Accounts and client records
 Proofreading  Depends on size of work. Targets set with each individual client  Accounts and client records
 Dealing with general enquiries  Response within 24 hours  Repeat calls/contact from client
 Dealing with specific enquiries  Response within 72 hours, from a Language Co-ordinator or Assistant Co-ordinator  Repeat calls/contact from client
 Provision on degree courses  High level of student satisfaction  Feedback during courses. TQARO suverys
 Provision of EAP courses  High level of student satisfaction  Feedback during courses. Annual Language Centre User Satisfaction Survey.
 Provision of non degree courses  High level of student satisfaction  Feedback during courses. Annual Language Centre User Satisfaction Survey.