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About us

The Language Centre reflects the specialist nature of LSE itself, namely a world class institution where quality of research and teaching is paramount

The Language Centre is part of the Academic and Professional Development Division (APD). This Division combines the strengths of the Teaching and Learning Centre (TLC), Language Centre and LSE 100 who work together to help maximise the academic and professional development of staff and students.

The strategic objectives of the Language Centre in relation to the School's Education Strategy 2015-2020 are as follows:

Core strategic objectives

  • the teaching of English for Academic Purposes (EAP) to current LSE students to support their other academic studies
  • the provision of Degree Options in Linguistics and Literature, French, German, Mandarin, Russian and Spanish Language and Society
  • the support of staff development through providing both EAP teaching to part-time teaching staff and foreign language teaching to academic staff
  • the support of research students who require foreign language teaching for their research work
  • more general support in the form of advice on language teaching needs to staff and current students
  • the provision of an Institution Wide Language Programme of certificated short courses in a wide range of modern languages.

Non core strategic objectives

  • to develop EAP programmes to provide and income stream for LSE
  • to develop EFL programmes to provide an income stream for LSE
  • to develop MFL programmes to provide an income stream for LSE
  • expand existing programmes on LSE International Summer School
  • to work with LSE Student Recruitment to develop new markets
  • to be actively involved with 'widening participation' at LSE

Structure of the centre

Overview of the centre

User satisfaction surveys and service standards

We are dedicated to monitoring and improving the service we provide.

Our undergraduate courses are surveyed by the LSE Teaching Quality Assurance and Review Office (TQARO). The surveys here include everything else we do.

A summary of the results of our user satisfaction survey can be found here.

Please remember, if you prefer to speak to someone in person and are registered on a course with us, you can always speak with your teacher or go to office hours for the course in question to give your feedback or to talk about anything that concerns you about your course of language learning in general.

Service complaints procedure

We hope that you will be happy with your chosen course but if any circumstances arise with which you are not happy then we follow  the LSE Service Complaints Procedure which provides a framework to help to resolve any issues.

To read this policy please see the Service Complaints Procedure.

Where it is appropriate to do so, a complainant should, in the first instance, attempt to resolve his/her complaint through informal discussion with those directly involved in its subject matter. If it becomes clear that the informal stage is not going to be effective, then the formal stages outlined in the procedure should be instigated at the earliest opportunity.

Service level agreements

DescriptionPerformance TargetMeasurement

Document Authentication

Complete within 5 working days

Accounts and Client records

Translation

Depends on size and targets set with each individual client

Accounts and Client records

Proofreading

Complete within 5 working days

Accounts and Client records

Dealing with enquiries (general)

Response within 24 hours

Repeat calls/contact from customer

Dealing with enquiries (specific)

Response within 72 hours, from a Language Co-ordinator or Assistant Co-ordinator.

Repeat calls/contact from customer

Customer retention for individual or group tuition

Establishment as the provider of bespoke language courses to the  company

Customer & Accounts records

Raise awareness/market LSE Language Centre Course

Web Site, advertising in relevant publications. Close liaison with LSE Student Recruitment team and participation in recruitment open days/events

Growth in scheduled course registrations, income from additional services and number and source of enquiries 

Provision of MFL Degree Courses

Modern Foreign Language Degree Courses

Questionnaires of Student Opinion of Teaching at the School conducted by TQARO in Michaelmas & Lent  terms

Provision of Linguistics and Literature Degree Courses

Linguistics and Literature Degree Courses

Questionnaires of Student Opinion of Teaching at the School conducted by TQARO in Michaelmas & Lent  terms

Provision of Pre-sessional EAP programme

Pre-sessional Programmes

Constant feedback from students during programme and formal questionnaire at end of each programme  as well as annual Language Centre User Satisfaction Survey and Instant Feedback Form.

Provision of Insessional EAP support to LSE students

EAP Insessional Support Programme

Annual Language Centre User Satisfaction Survey, Instant Feedback form and feedback from client and/or Department, Institute or Centre involved

Provision of IWLP of certificated short courses

MFL Certificate Course Programme

Annual Language Centre User Satisfaction Survey, Instant Feedback form and feedback from client and/or Department, Institute or Centre involved

Provision of English for Teaching Purposes programme

English for Teaching Purposes

Annual Language Centre User Satisfaction Survey, Instant Feedback form and feedback from client and/or Department, Institute or Centre involved