I have had trouble tracking my application on the Graduate Applicant Portal and/or accessing LSE For You (current Postgraduate applicants only)

Please note that this form can only be used to report access issues with the Graduate Applicant Portal or LSE For You.
For general admissions enquiries - on subjects including adding new programmes to an application you have already submitted for 2024/5 entry; document requirements; processing times – please find information regarding contacting the main Graduate Admissions admin team at https://www.lse.ac.uk/study-at-lse/Graduate/Contact-Graduate-Admissions. For queries regarding funding, including completing the Graduate Financial Support Application, please contact the Financial Support Office at https://www.lse.ac.uk/study-at-lse/Graduate/fees-and-funding/contact-details.
For queries regarding funding, including completing the Graduate Financial Support Application please contact the Financial Support Office.
Form instructions
This form has conditional questions. To navigate, please use the 'next' button after you choose 'proceed to submit'. If you make a mistake, please just refresh the page and start again.
Name

First name

Last name
Email
LSE ID number
Date of birth
Why are you contacting us? Please select from the below options:
If you are not a Postgraduate Applicant for 2024 for the upcoming intake please refer to the LFY login help page (https://lfylive.lse.ac.uk/lfy/tc/enquiries/enquiry.html?a=2&c=21321&skin=lfy2) and do not submit this webform as unfortunately we will be unable to respond.

I have closed my LFY account and need to open a new one
The username for the account I closed was:
I have closed my account because
Please note that we will not be able to issue an invitation to activate a new LFY account until your existing one is closed. If you need to close your existing account, please do so at https://apps.lse.ac.uk/publicaccounts/requestCloseAccountPassword.html before submitting this webform. If you have closed your account and submit this webform a new activation link will be sent to the current contact email address we hold for you in our database. This will normally happen within two working days.
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I need to close my LFY account but cannot access the email account associated with it
The username of the LFY account I cannot close is:
The email address I wish to use from now on is:
Please note that for identity verification purposes we may be required to ask you to provide documents submitted as part of your application in order to close your account. We will contact you by email if this is the case. Upon closing your account a new activation link will be sent to the current address we hold for you in our database. This email address will be used as your LFY username going forward. (This will normally happen within two working days, but please allow up to five).
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I have not received/cannot locate an invitation to activate my LFY account or access GAP
Details of how to access GAP are included in the email titled ‘Application Processed’, which is typically sent within *three to five working days* after the ‘Application Downloaded’ email. In the ‘Application Processed’ email, first-time applicants should have received a URL to visit allowing them to activate their LFY public account, which can be used to access GAP. If the URL in your ‘Application Processed’ email expires before you use it, a new one will automatically be sent to you via email.
If you have applied in previous years, you may already have an active LFY public account through which you can access GAP. You would not expect to receive a URL to activate a new public account. If you are a current LSE student and have a network account, you can use these credentials to access GAP. You would not expect to receive a URL to activate a new public account.
If the “Application Processed” email or automated follow-up containing a new URL did not successfully reach your inbox, please check your spam/junk folders. We kindly ask you to refer to the relevant emails before contacting us for a new URL.
If you remain unable to locate details on activating an LFY account (if relevant) or accessing GAP as described above, please check the box below and submit the webform. We will aim to respond, usually by sending a new URL, within two working days.
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I have activated my LFY public account but cannot access/view my application on GAP
If you have activated your LFY public account and receive a message saying “User record not found” when logging into GAP (https://lseportal.force.com/admissions/s/track-my-graduate-application), this may be because you have tried to access GAP too quickly after activating your account. As noted in the guidance when you activate your account, it takes a short while (generally around an hour) for GAP to correctly display your application.
If you receive the “User record not found” error over 24 hours after activating your GAP account, please submit this webform and include a screenshot of the error.
Please describe your issue in the free text box below and attach screenshots of any errors you have encountered to allow us to diagnose the issue more efficiently.
Screenshot of error message

Please upload an image file of your screenshot of any error message
If you receive a message saying “LSE Identity Provider – Processing Error CSRF token verification failed”, this can be solved by using an alternative browser to access GAP.
If you are able to log into GAP but the page appears blank, this is likely to be a browser issue. Please try updating your browser to the latest version, clearing your cache and ensuring that cookies and Javascript are enabled. Alternatively, try accessing GAP using a different browser.
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I receive an error saying "the one-time password submitted with your request is no longer valid"
Please read the solution below rather than submitting the webform if you are receiving this message. If you receive the above message it suggests that you have already activated your LFY account and will be able to log into GAP at https://lseportal.force.com/admissions/s/track-my-graduate-application and LFY at https://www2.lse.ac.uk/lseforyou.
If you have forgotten your password and your memorable date you will either need to reset your password or you will need to close the account in order for us to be able to set up another one for you.
1. To reset your password, please follow the steps on the ‘Reset Forgotten Password’ page, which you can access through the login page of LFY (https://www2.lse.ac.uk/lseforyou) by clicking the ‘Forgot username or password’ link.
2. If you are unable to reset your password, click on the following link to close your current account: https://apps.lse.ac.uk/publicaccounts/requestCloseAccountPassword.html

I have an LFY issue not covered by the above options
Please remember that we are only able to respond to current Postgraduate Applicants who are experiencing access issues with LFY and/or GAP. For other queries please contact the relevant team including the below:
Graduate Admissions (https://www.lse.ac.uk/study-at-lse/Graduate/Contact-Graduate-Admissions) – queries on the application process, offer conditions, adding new programme choices to your application, document requirements and more.
Undergraduate Admissions (https://www.lse.ac.uk/study-at-lse/Undergraduate/Applicants/Secure/Contact-UG-Admissions)
Summer School (https://www.lse.ac.uk/study-at-lse/summer-schools/summer-school/contact-us)
Financial Support Office (https://www.lse.ac.uk/study-at-lse/Graduate/fees-and-funding/contact-details) – technical issues with the Graduate Financial Support Application form
Please describe your issue in the free text box below and attach screenshots of any errors you have encountered to allow us to diagnose the issue more efficiently.
Screenshot of error message

Please upload an image file of your screenshot of any error message
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By submitting this form, you authorise us to rely and act upon all apparently valid instructions as properly authorised by you, even if they may conflict with any other mandate given at any time concerning your affairs. We may refuse to act on an instruction, for example if we know of or suspect a breach of security. You must make sure that any instruction is accurate and complete and we are not liable if this is not the case.
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