About
Dr Alex Goddard is an LSE Fellow in Psychological and Behavioural Science at the London School of Economics. His research focuses on the quality of dialogue: understanding what makes a high-quality social interaction and how we quantify quality. Drawing on deliberative theory, social psychology, and conversation analysis, he analyses text-based interaction across a range of contexts, including online communities, responses to organisational complaint, and human–AI interaction.
A central strand of his work concerns conversational repair: the predictable ways people fix breakdowns in communication, and whether these mechanisms extend to interpersonal conflict. He also develops computational and psychometric methods for measuring interaction dynamics at scale, (eg, the RAMP (Repeated Adjustment of Measurement Protocols) method).
In addition to his research, Alex has worked professionally in psychometrics and has consulted for organisations across different sectors. He currently teaches on the MSc Social and Cultural Psychology and the MSc Social and Public Communication at LSE, and is part of the Culture and Risk Research Unit (CRRU).
Expertise
Natural language processing, Communication, Perspective taking, Psychometrics, Big data