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Customer Engagement in Regulation

Friday 29 January 2016 | 9 minutes 31 seconds
Download File | 63.2MB

Economic regulation in the UK has increasingly emphasised the importance of customer engagement. However, there are variations across sectors and devolved regions. What explains these differences? Why has customer engagement become a central theme in contemporary regulation? Eva Heims (CARR/LSE) and Martin Lodge discuss the implications of this emphasis on customer engagement.