Support During Your Studies

We know there’s all sorts of new words and abbreviations to learn at LSE, which is why we’ve created our own LSE dictionary! With input from previous students, we hope it helps you learn all the terminology, and we welcome suggestions for anything we’ve missed. Read it online now.

Your Academic Mentor should be your first point of contact in the Department. We also have a Professional Service Staff team in the Department, who you can contact about administrative queries of if you are unsure on the most appropriate LSE service for your situation:

Programme Manager

• All BSc and MSc Programmes have a dedicated programme manager who has oversight of the day-to-day running of the programme. They serve as the first point of contact for students and staff in the department, particularly for administrative queries and advice on department policies.
• Get in touch with your Programme Manager if you have a query or aren’t sure who to ask. If they are not the best person to answer the query, they will direct you to the right service at LSE!
  BSc queries: sociology.ug@lse.ac.uk. 
  MSc queries: sociology.msc@lse.ac.uk.

Departmental Senior Student Adviser (DSSA)

• In addition to your Academic Mentor, the Student Adviser is also available to help you navigate the advice and support services available to you and to assist you with your personal, welfare and wellbeing needs.
• They will also be the best person to ask for support if at any point your engagement or assessments are being impacted - they can discuss the options available to you and help guide you to the appropriate support.
• Refer to the Departmental Senior Student Advice Team ( linked) webpage to book an in-person or online appointment with our Student Adviser or to attend an online drop-in session for quicker queries.

• The Student Wellbeing Service works with you and the wider school to explore and manage challenges relating to disability, and to support your wellbeing so you can make the most of your LSE experience.
• The Student Wellbeing Service offers a range of support available to you, including wellbeing advisors, a disability and mental health service and a counselling service. Find out more information and how to access support.
• The School's Disability and Mental Health Service provides a free, confidential service to all students and is a first point of contact for all disabled students, prospective and current. Specialist advisers are available to see students on a one-off or ongoing basis and cover a range of conditions.

• The School's Disability and Mental Health Service provides a free, confidential service to all students and is a first point of contact for all disabled students, prospective and current. Specialist advisers are available to see students on a one-off or ongoing basis and cover a range of conditions. One recommendation they make for you is to put a "My Adjustment" in place.
• My Adjustments (MAs) are LSE’s system of recording the adjustments and support available to disabled students and students with physical and/or health conditions.
• Your MAs are based on formal medical evidence and completed in collaboration with you. It will be shared with the necessary staff at LSE that will support putting your adjustments in place, and this usually includes your academic mentor and class teacher. Recommended adjustments can include:
  • Lecture notes/slides provided in advance of classes
  • Recommendation of extensions for coursework based assessments
  • Extra writing time for exam based assessment

• The Faith Centre is home to LSE's diverse religious activities, transformational interfaith leadership programmes and a space for prayer, worship and reflection for all staff and students.
• The LSE Faith Centre runs innovative programmes and events promoting religious literacy and transformational interfaith leadership supporting students to explore, challenge and question religious differences and to create a fully faith-inclusive campus.

• The EDI Office provides the delivery of services for students, academic staff, professional services staff, and senior management to support diversity, inclusiveness, equal access, equitable treatment, and multicultural understanding and competency.
• For example, EDI has set up the Safe Contacts Scheme with 39 trained staff volunteers across departments and divisions who provide a signposting service for any students who might want to report or discuss incidents of bullying and harassment of any form.
• Learn more about how EDI affects students and support services available.

• The Language Centre specialises in offering modern language courses targeted to the needs of students and practitioners in the social sciences.
• They offer a range of courses and support including English language support during your studies, proofreading and translation, English and modern foreign language courses.

• The Student Services Centre (SSC) offers advice and a range of services including; enrolment, student visa advice and compliance, repeat teaching, deferrals, course selection, exams, appeals, results and graduation.
• Please note, you will be asked to present your LSE Student Card or another official form of photo ID (ie, passport or driver's license) when accessing services or collecting documents.

• Answering of general enquiries relating to a student's own record and their studies.
• Advice on School level policies such as deferrals and interruptions.
• Specialist visa advice/quick consultations with the Student Advice and Engagement Team. You can book a space on the following web page: Visa Advice Query Form
• The Fees Income and Credit Control Team will offer drop-in services - please check for specific times and days.
• Collection of replacement LSE Cards which have been ordered online.
• Production of confirmation of award letters and intermediate transcripts.
• Collection of transcripts and other requested documents.

• You can request a Certificate of Enrolment here by filling out the form. You can use a Certificate of Enrolment to prove that you are a current, enrolled student at LSE. This letter should suffice if you need to open a bank account or for council tax exemption. Please be aware that Student Services cannot offer advice on housing or council tax payments or issues.
• If you require a document that contains additional information, or if you require a certificate of enrolment for a previous year, please request a Customised Confirmation of Student Status below.

You can contact the SSC in the following ways:

• In person at the SSC counter which is located on the ground floor of the Old Building,
• Through the SSC enquiry form,
• Or online via Live Chat (for campus enrolled students only).