LSE sees rise in student satisfaction

Enhancing students’ educational and overall experiences remains a top priority for LSE
- LSE Director Minouche Shafik
Centre Building Stairs
LSE Centre Buildings. Nigel Stead

Student satisfaction at LSE continues to significantly improve, according to the latest National Student Survey (NSS).

The 2020 survey saw 84 per cent of participating final-year LSE undergraduates agree or strongly agree with the statement, “Overall, I am satisfied with the quality of the course”.  This is a six percentage point increase on last year’s figure of 78 per cent and a remarkable 13 percentage point increase on the 2018 survey.

The positive result places LSE as the top university in London for overall satisfaction within the Russell Group and above the UK sector average of 83 per cent.

In addition to the overall satisfaction measure, LSE’s results improved in every NSS category, reflecting the dedication and hard work of staff throughout the School.

Responding to the results, LSE Director Minouche Shafik said, “I am delighted to see our NSS results continue to significantly improve, especially considering the challenges we have all faced in the last year.

"Enhancing students’ educational and overall experiences remains a top priority for LSE, and will be a key focus as we move towards flexible ways of teaching and learning for next term. We have made great progress, but there is still more to do.”

Behind the article

Education and student experience remains a key priority for LSE and the last 12 months have seen a number of student-facing developments creating a positive impact. These include:

  • The expansion of the LSE Change Makers programme, giving an even greater number of students the opportunity to conduct their own research into the LSE student experience.

  • Departmental-led initiatives, such as peer study groups and ‘meet the researcher’ initiatives.

  • Introducing the Inclusive Education Action Plan to deliver five areas of activity to build an inclusive education and student experience for all.

  • The Student Mental Health and Wellbeing Framework, launched in February 2020, which enables us to better coordinate current activity and expand our focus on wellbeing