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Next steps once you've received an offer

What you need to do to confirm your accommodation

This page explains what you need to do once we've made you an offer of accommodation. You're place is not confirmed unless you accept the offer as explained in options A, B and C. Once you've completed those steps, we'll help you prepare for arrival. 

1. To accept your offer, follow option A, B or C

Option A - if you've accepted an unconditional offer to study on a course at LSE, or are a graduate or continuing student

If you have firmly accepted an unconditional offer to study at LSE, or you're a graduate, or you're a continuing student:

Your offer will tell you:

  • your hall, room type and rate

  • a deadline of between one and five days to accept the offer and pay the deposit (if you miss the deadline, we will withdraw our offer) 

To accept, you need to:

  • Accept the Terms and Conditions of Residence and your offer in hallpad. If you've been offered a shared room, you'll now have the option to enter the name and student ID of someone you'd like to share with.
  • Pay the deposit from your hallpad account summary screen. The deposit amount is £250 for single rooms, and £500 for some couple or double rooms. We credit your deposit towards your last term's fees.

Option B - if you've accepted a conditional offer to study on a course at LSE

You've accepted a conditional offer to study at LSE but haven't met all the conditions yet. 

Your provisional offer will tell you:

  • your hall and room type (we confirm your room rate once you meet all conditions to study at LSE)

  • a deadline of between one and five days to accept the offer (if you miss the deadline, we will withdraw our offer)

To accept you need to:

  1. Accept the Terms and Conditions of Residence in hallpad.

  2. Wait for your A level or IB results. If you then meet the conditions and have firmly accepted your place to study at LSE, we will update your offer with your exact room rate. If you don't meet the conditions to study or if you're waiting for A level re-marks, we will withdraw your offer. If your re-marks are successful, we will reinstate your application and do our best to make you another offer.

  3. Accept our updated offer. If you've been offered a shared room, you'll now have the option to enter the name and student ID of someone you'd like to share with.

  4. Pay the deposit from your hallpad account summary screen. The deposit amount is £250 for single rooms, and £500 for some couple or double rooms. We credit your deposit towards your last term's fees.

Option C - if you have received an offer of accommodation for an urbanest hall, University of London hall, Lilian Knowles House or with Zebra Housing.

If your offer is for Lilian Knowles House, urbanest, Zebra Housing Association or University of London halls, we only make the initial offer of accommodation. The next steps depends on the hall you've been offered, read the information below for your hall:

  • urbanest Westminster Bridge and King's Cross
    Once you've accepted, you'll receive a link in hallpad to complete your booking directly with urbanest. If availability is low, the process may be different, we'll email you with details if that's the case. 
  • University of London halls (College Hall, Connaught Hall, International Hall, Lillian Penson Hall, Nutford House and The Garden Halls)
    Once you've accepted, the University of London will contact you to complete your application directly with them.
  • Sanctuary Students (Lilian Knowles House)
    Once you've accepted, Sanctuary Students will invite you to create an account and complete your application directly with them. This guide gives you more details on how to apply: Lilian Knowles House application guide [PDF]
  • Zebra Housing Association
    We only confirm to Zebra Housing that you're eligible for accommodation. Once you've applied in hallpad, we will email you details on how to make your application directly with them. 

 

Acceptance FAQ

What if we can't make you an offer? 

If we cannot offer you a place, we will send you an email to invite you to join the waiting list. This should only happen if you:

  • missed the application deadline
  • didn't accept your place to study on a course at LSE
  • declined your first offer
  • are a graduate or continuing student and we didn't have enough rooms for everyone

What if I want to decline the offer?

You can decline your offer in hallpad. You must do this before you pay your deposit. We will then ask you if you want to join the waiting list, but you may not receive another offer.

 
2. Review your confirmation of accommodation document

Important: review and acknowledge your Confirmation of Accommodation Document within 48 hours of receipt

We'll send you this closer to your arrival date, normally in August and early September. It will confirm your exact room rate and type.

You need to review and acknowledge this in your hallpad account within 48 hours. If you don't do this, we will withdraw your accommodation.

Once you have reviewed and acknowledged the Confirmation of Accommodation Document, we will only contact you with arrival information.


3. Prepare for arrival in halls

Arrival dates in halls

  • Sidney Webb House: 10 September 2017
  • All other halls (LSE, University of London, urbanest, Sanctuary Students): 17 September 2017

For arrival times see: Information for current residents

What if you want to arrive early or late?

Arriving early, before your contract starts

You may be able to arrive before your contract starts, but the process depends on which hall you're in for term time. For details, visit: Arriving early at your hall 

Arriving late

If you arrive later than the official arrival date, you must contact the Residential Services Office.

Complete your online hall induction

You'll receive an email invite to the online hall induction with:

  • advice on what to pack
  • arrival dates and times
  • a list of welcome events at your hall and on campus
  • an introduction to the staff team at your hall

Complete your online induction in hallpad


4. What to do if you want to cancel your place in halls

Cancellation deadlines and refunds

Your are bound by the contract once you've accepted the offer. Cancellation terms depend on your hall:

LSE halls and Sidney Webb House

Your deposit will be refunded if we receive your written cancellation by 31 July 2017 and one of the following applies to you:

  • you don't meet the conditions to study at LSE
  • you are declined a visa to study in the UK (please provide proof)
  • you defer your studies

urbanest King's Cross and urbanest Westminster Bridge

Your one-week upfront rent payment will usually be refunded if you cancel within 14 days of paying. Deadlines can vary depending on your circumstances, so check the urbanest cancellation policy [ at urbanest] 

Sanctuary Students (Lilian Knowles House)

Your deposit will be refunded if you contact the accommodation support office at least 28 days before the start date of your licence, but no later than 20 August 2017. Email: london.students@sanctuary-students.com

For full details, check: Lilian Knowles House [at Sanctuary Students] 

University of London halls

Your deposit will be refunded if you cancel your accommodation by 31 August 2017. Email: info.halls@london.ac.uk 

If you cancel after this date, you'll only receive a refund if one of the following applies to you:

  • you don't meet the conditions to study at LSE
  • you are declined a visa to study in the UK
  • you defer your studies
Still have a question? Ask us.

Send a message to the Residential Services Office

  • Which student course type are you enrolled upon (or are you due to enrol upon)?

 

Haven't applied yet? Visit: Apply for accommodation in halls