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Next steps once you've received an accommodation offer

What you need to do to confirm your accommodation

This page explains what you need to do once we've made you an accommodation offer. Your place is not confirmed unless you accept the offer as explained in options A, B and C. Once you've completed those steps, we'll help you prepare for arrival. 

1. To accept your offer, follow option A, B or C

Option A - if you've accepted an unconditional offer to study on a course at LSE, or are a graduate or continuing student

If you have firmly accepted an unconditional offer to study at LSE, or you're a graduate, or you're a continuing student:

Your offer will tell you:

  • your hall, room type and rate

  • a deadline of between one and five days to accept the offer and pay the deposit (if you miss the deadline, we will withdraw our offer) 

To accept, you need to:

  • Accept your offer and the terms and conditions in hallpad. For a sample, see: LSE Terms and Conditions of Residence [PDF]. If you've been offered a shared room, you'll now have the option to enter the name and student ID of someone you'd like to share with.

  • Pay the deposit from your hallpad account summary screen. The deposit amount is £250 for single rooms, and £500 for some couple or double rooms. We credit your deposit towards your last term's fees.

Option B - if you've accepted a conditional offer to study on a course at LSE

You've accepted a conditional offer to study at LSE but haven't met all the conditions yet. 

Your provisional offer will tell you:

  • your hall and room type (we confirm your room rate once you meet all conditions to study at LSE)

  • a deadline of between one and five days to accept the offer (if you miss the deadline, we will withdraw our offer)

To accept you need to:

  • Accept the Terms and Conditions of Residence in hallpad.

  • Wait for your A level or IB results. If you then meet the conditions and have firmly accepted your place to study at LSE, we will update your offer with your exact room rate. If you don't meet the conditions to study or if you're waiting for A level re-marks, we will withdraw your offer. If your re-marks are successful, we will reinstate your application and do our best to make you another offer.

  • Accept our updated offer. If you've been offered a shared room, you'll now have the option to enter the name and student ID of someone you'd like to share with.

  • Pay the deposit from your hallpad account summary screen. The deposit amount is £250 for single rooms, and £500 for some couple or double rooms. We credit your deposit towards your last term's fees.

Option C - if you have received an offer for accommodation at an urbanest hall, an University of London hall, or at Lilian Knowles House

If your offer is for Lilian Knowles House, urbanest, or University of London halls, we only make the initial offer of accommodation. The next steps depend on the hall you've been offered:

  • urbanest Westminster Bridge and King's Cross
    Once you've accepted, you'll receive a link in hallpad to complete your booking directly with urbanest. If availability is low, the process may be different and we'll email you with details, if that's the case. 

  • University of London halls (College Hall, Connaught Hall, International Hall, Lillian Penson Hall, Nutford House and The Garden Halls)
    Once you've accepted, the University of London will contact you to complete your application directly with them.

  • Sanctuary Students (Lilian Knowles House)
    Once you've accepted, Sanctuary Students will invite you to create an account and complete your application directly with them. This guide gives you more details on how to apply: Lilian Knowles House application guide [PDF]

 
2. Review your confirmation of accommodation document

Important: review and acknowledge your Confirmation of Accommodation Document within 48 hours of receipt

We'll send you this closer to your arrival date, normally in August and early September. It will confirm your exact room rate and type.

You need to review and acknowledge this in your hallpad account within 48 hours. If you don't do this, we will withdraw your accommodation.

Once you have reviewed and acknowledged the Confirmation of Accommodation Document, we will only contact you with arrival information.


3. Prepare for arrival in halls

Arrival dates in halls

  • Arrial date for Sidney Webb House and all University of London halls:
    Sunday 15 September 2019

  • Arrival date for all other halls (LSE, urbanest and Sanctuary Students):
    Sunday 22 September 2019

London Car Free Day 2019 - travel advice

On Sunday 22 September, London will hold a Car Free Day event. Twenty kilometres of roads around Tower Bridge, London Bridge and the City of London will be closed to car traffic between 10:30 am and 5:30 pm. Your hall is located outside the temporary car-free area, but it is still likely that you will experience some delay to your journey. If you are travelling by car or bus, you may also have to adjust your route. We recommend that you allow plenty of time for your journey on this day. Exact details of the event are still being confirmed, for the most up-to-date information visit: Reimagine. Your city. Car-free.

Alternatively, to avoid the travel disruption, you can book an extra night in your residence (subject to availability), visit: Arriving early at your hall.

What if you want to arrive early or late?

Arriving early, before your contract starts

You may be able to arrive before your contract starts, but the process depends on which hall you're in for term time. For details, visit: Arriving early at your hall 

Arriving late

If you expect to arrive later than the official arrival date, you must contact the Residential Services Office.

Complete your online hall induction

You'll receive an email invite to the online hall induction with:

  • advice on what to pack
  • arrival dates and times
  • a list of welcome events at your hall and on campus
  • an introduction to the staff team at your hall

Complete your online induction in hallpad


What to do if you want to decline or cancel your place in halls

How can I decline the offer of accommodation or cancel my room?

There are two ways to cancel/decline your accommodation before you arrive at the hall. Depending on where you are in the application process, choose option A or B. 

Option A  
If you have not yet accepted the Terms and Conditions of your accommodation offer, you can decline your offer in hallpad. We will then ask you if you want to join the waiting list, but you may not receive another offer.

Decline your offer in hallpad

Option B  
If you have already accepted the Terms and Conditions of your accommodation offer, made the deposit payment, or accepted the Confirmation of Accommodation Document, you won't be able to decline your offer in hallpad. Instead, please use the online form to cancel your accommodation in halls.

Cancel your accommodation using the online form

If you have already arrived at your hall and would like to cancel, see: Moving out early

Cancellation deadlines and deposit refunds

Generally, you are bound by the contract once you've accepted the offer. Depending on when and why you cancel, you may get your deposit refunded.

Cancellation terms depend on your hall:

LSE halls and Sidney Webb House

If you cancel by 31 July 2019
Your deposit will only be refunded if one of the following applies to you:

  • you don't meet the conditions to study at LSE
  • you are declined a visa to study in the UK (please provide proof)
  • you decline your place at LSE or defer your studies

If you cancel between 31 July and 31 August 2019
Your deposit won't be refunded, but you will not be liable for any further accommodation fees.
Submit an online cancellation.

If you cancel after 31 August 2019
Your deposit won't be refunded and you will be responsible for any accommodation fees until we have found a student to take over your contract.
Submit an online cancellation

Exception: If LSE withdraws your place, you have until 21 September 2019 to cancel. In this case, your deposit will be refunded and you won't be liable to pay any accommodation fees.

urbanest King's Cross and urbanest Westminster Bridge

Your one-week upfront rent payment will usually be refunded if you cancel within 14 days of paying. Deadlines can vary depending on your circumstances, so check the urbanest cancellation policy [at urbanest] 

Sanctuary Students (Lilian Knowles House)

Your deposit will be refunded if you cancel with the Sanctuary Housing accommodation office up to and including 45 days before the start date of your licence. Email: london.students@sanctuary-students.com

For full details, check: Lilian Knowles House [at Sanctuary Students] 

University of London (UoL) halls

Your deposit will be refunded if you cancel your accommodation by 31 August 2019. Email: info.halls@london.ac.uk 

If you cancel after this date, you'll only receive a refund if the housing office is able to re-sell your room AND one of the following applies to you:

  • you don't meet the conditions to study at LSE
  • you are declined a visa to study in the UK
  • you interrupt your studies

If you cancel after 31 August 2019, if any of these apply to you, please email proof of your circumstances to info@halls.london.ac.uk

Still have a question? Ask us.

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