Next steps once you received an offer

How to accept our summer accommodation offer

Once we have sent you an offer, you need to complete these steps. Your place is not confirmed unless you follow either option A or B. 

1. Follow either option A or B to accept your summer accommodation offer

Option A - your offer is for Bankside House

Once you have received our offer you need to: 

  • Review and accept your room type, rate, contract dates, and terms and conditions in the online application system. 
  • Pay your deposit of £250 by the deadline that we've given you (usually one or two working days, depending on when your offer is made).
  • Shortly after you've paid your deposit, you'll be able to see the Confirmation of Accommodation Document in your hallpad account. It sums up your offer. We will notify you via email when it's ready.
  • Accept your Confirmation of Accommodation Document. You must do this within 24 hours of receipt. Once you have accepted, your application is complete.

Option B - your offer is for Lilian Knowles House

 Once you have received our offer you need to: 

  • Review and accept your hall and the dates of the contract (you won't see your exact room rate or type yet). We can then send your details to Sanctuary Students, who manage the hall. They'll contact you directly to complete your application.
  • Sanctuary Students will give you a deadline by which you need to accept their terms and conditions and pay the deposit of £400. 
  • Once you've completed all steps with Sanctuary Students, your application is complete.

2. Prepare for arrival

Check in dates and times

Check-in day is 20 June 2020.

Your room should be ready for you by 3pm in the afternoon. If you arrive before 3pm, your room may not be ready, and you'll need to wait at reception before you can get the keys.

We won't be able to you help with moving between halls, but your hall reception team may be able to suggest local removal services. We'll email you with more details closer to check-in day.

Cancellations and refunds

Cancellation deadlines and refunds for summer accommodation

Cancellations for Bankside House
Your cancellations must be made in writing using the online cancellation form

  • Cancel before 8 May 2020 to get a full refund of your deposit. You will be released from your contract and won't need to pay any further fees.
  • If you cancel on or after 8 May 2020, you will receive no refund of your deposit and need to pay all fees for the room for the summer vacation. If we are able to resell your room, you only need to pay the fees until the day that another student takes over your contract. 

Cancellations for Lilian Knowles House (Sanctuary Students)
Your cancellation must be made in writing to london.students@sanctuary-students.com.

  • Once you have accepted your room and paid the deposit, you are liable for the full fees. However, if Sanctuary Students are able to resell your room, you only need to pay the fees until the day that another student takes over your contract. 

If you decline the offer or miss a deadline

If you miss a deadline, don't pay a deposit in time or don't accept your Confirmation of Accommodation document (Bankside House only), we'll withdraw our offer.

You'll then be invited to join the waiting list. We only make offers to students on the waiting list once all new students have received an offer.


Still have a question? Ask us.

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