The Lost Art of Listening: the missing key to democratic and civil society participation

Hosted by the Department of Media and Communications

Sheikh Zayed Theatre, New Academic Building,


Professor Jim Macnamara

Professor Stephen Coleman

Professor Sandra Jovchelovitch


Professor Nick Couldry

Jim Macnamara will report findings from his research showing many organisations do not listen, and argue that increased organisational listening is key to reinvigorating democracy and civil society. Professor Macnamara has blogged about the subject at Everybody’s talking at me…is anyone listening?

Stephen Coleman is Professor of Political Communication at the University of Leeds. 

Sandra Jovchelovitch is Professor of Social Psychology at LSE.

Jim Macnamara (@jimmacnamara) is Professor of Public Communication, University of Technology Sydney and Visiting Professor, at the LSE Department of Media & Communications. He had a 30-year professional career spanning journalism, public relations, and media research before joining the academy. He is the author of 15 books including  Organizational Listening:The Missing Essential in Public Communication

Nick Couldry (@couldrynick) is Professor of Media, Communications and Social Theory, and Head of the Department of Media and Communications.

Twitter Hashtag for this event: #LSElistening

Podcast and Video

A podcast and video of this event is available to download from The Lost Art of Listening: the missing key to democratic and civil society participation


A transcript of Profesor Macnamara's lecture can be downloaded: 

The Lost Art of Listening: the missing key to democratic and civil society participation (pdf)

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This event has been certified for CPD purposes by the CPD Certification Service. Self-Assessment Record forms will be made available for delegates wishing to record further learning and knowledge enhancement for Continuing Personal and Professional Development (CPD) purposes. For delegates who wish to obtain a CPD Certificate of Attendance, it is the responsibility of delegates to register their details with a LSE steward at the end of the event and as of 1 September 2014 a certificate will be sent within 28 days of the date of the event attended by the CPD Certification Service.  If a delegate fails to register their details at the event, it will not prove possible to issue a certificate. (For queries relating to CPD Certificates of attendance after a request please phone 0208 840 4383 or email