MG479      Half Unit
Information Systems for the Public Sector: Digital Government and Service Innovation

This information is for the 2019/20 session.

Teacher responsible

Dr Antonio Cordella NAB3.30

Availability

This course is available on the CEMS Exchange, Global MSc in Management, Global MSc in Management (CEMS MiM), Global MSc in Management (MBA Exchange), MBA Exchange, MPA Dual Degree (LSE and Columbia), MPA Dual Degree (LSE and Hertie), MPA Dual Degree (LSE and NUS), MPA Dual Degree (LSE and Sciences Po), MPA Dual Degree (LSE and Tokyo), MPA in International Development, MPA in Public Policy and Management, MPA in Public and Economic Policy, MPA in Public and Social Policy, MPA in Social Impact, MRes/PhD in Management (Information Systems and Innovation), MSc in Management (1 Year Programme), MSc in Management of Information Systems and Digital Innovation, MSc in Strategic Communications and Master of Public Administration. This course is available as an outside option to students on other programmes where regulations permit.

Course content

Digital government and digital public sector services are the result of the widespread adoption of ICTs, Web processes and social media in public sector organisation - which cumulatively transform and may ‘producize’ the nature of public services delivered to citizens. This course covers the recent and likely-future major organizational and technology change processes in the government sector. Core topics include: the distinctive aspects of the public administration context for technology-enabled innovation; digital government and public sector reform; public sector ICT innovation and public value creation; the use of ICTs to streamline public services as part of wider business process changes; measuring and growing productivity via digital changes; ‘digital by default’ services and social media in government; and next-generation shifts to EDGE (Essentially Digital Governance).

Teaching

20 hours of lectures, 10 hours of seminars and 4 hours of workshops in the LT.

A reading week will take place in W6. There will be no teaching during this week.

Formative coursework

Students will be expected to produce 1 essay in the LT.

One 1000-word formative essay to be submitted in week 7. Formative feedback is also provided on class participation with seminars based around reading and discussing selected journal articles.

Indicative reading

Assessment

Essay (100%, 5000 words) in the LT and ST.

Key facts

Department: Management

Total students 2018/19: Unavailable

Average class size 2018/19: Unavailable

Controlled access 2018/19: No

Value: Half Unit

Guidelines for interpreting course guide information

Personal development skills