MG104      Half Unit
Operations Management

This information is for the 2017/18 session.

Teacher responsible

Dr David Newton


This course is compulsory on the BSc in Management. This course is available as an outside option to students on other programmes where regulations permit and to General Course students.



Course content

This course provides students with an understanding of the drivers of organisational performance, conditional on a strategic objective. Aspects of Operations Management studied include process flow analysis, inventory management, assembly line balancing; supply chain management; quality management and scheduling.


10 hours of lectures and 9 hours of classes in the MT.

Students on this course will have a reading week in Week 6, in line with departmental policy.

Formative coursework

One formative essay of 2000 words will be set in the Michaelmas Term.

Indicative reading

  • Operations and Supply Chain Management, Jacobs and Chase.
  • Strategy and Sustainability: Whelan, Tensie, and Carly Fink. "The comprehensive business case for sustainability." Harvard Business Review, (October 2016), n. pag.
  • Capacity Management: Pullman, Madeleine, and Svetlana Rodgers. "Capacity management for hospitality and tourism: A review of current approaches." International Journal of Hospitality Management 29 (2010), 177-187.
  • Process Analysis: Amorim, Marlene, Philip Moscoso, and Alejandro Lago. "Customer participation in services: A framework for process design." International Journal of Qualitative Research in Services 2, 1 (2010), 47-61.
  • Manufacturing Processes: D’Aveni, Richard. "The 3-D printing revolution." Harvard Business Review, May (2015), 40-48.
  • Service Processes: Frei, Frances X. "Breaking the trade-off between efficiency and service.” Harvard Business Review 84, 11 (November 2015), 92-101.
  • Six-sigma Quality: Schroeder, Roger G., Kevin Linderman, Charles Liedtke, and Adrian S. Choo. "Six sigma: Definition and underlying theory.” Journal of Operations Management 26 (2008), 536-554.
  • Project Management: Browning, Tyson R. and Ranga V. Ramasesh. "Reducing unwelcome surprises in project management.” MIT Sloan Management Review, (Spring 2015), 53-62.
  • Lean Supply Chains: Bruce, Margaret, Lucy Daly, and Neil Towers. "Lean or agile: A solution for supply chain management in the textiles and clothing industry?” International Journal of Operations and Production Management 24, 2 (2004), 151-170.


Project (100%, 3000 words) in the LT.

Students will be randomly assigned to four-person groups for the summative assessment project.

Key facts

Department: Management

Total students 2016/17: Unavailable

Average class size 2016/17: Unavailable

Capped 2016/17: No

Value: Half Unit

Guidelines for interpreting course guide information

PDAM skills

  • Team working
  • Problem solving
  • Application of information skills
  • Communication
  • Application of numeracy skills
  • Commercial awareness
  • Specialist skills