Chapter and materials on Consumer Affairs in Digital Regulation Handbook and Platform 2020. For the International Telecommunications Union.
Effectiveness of actions to reduce harm from nuisance calls in Scotland, 2018. For the Scottish Government.
Combatting nuisance calls and texts: a comparative policy study of practices in multiple countries, 2015. For StepChange Debt Charity.
Mobile: a powerful tool for digital inclusion, 2014. With Robert Kenny, through Communication Chambers, for Vodafone.
Costs and Benefits of Superfast Broadband in the UK, 2012. With Robert Milne and Paolo Dini, through LSE Enterprise for Convergys Smart Revenue Solutions.
DCMS Communications Review – the Consumer Perspective, 2012. Consultation response.
Are telecommunication services universally affordable across the EU?, 2010. With David Lewin, through Plum for Vodafone.
The importance of mobile providers as information gatekeepers, 2009. Article commissioned by IKM Emergent.
'Great expectations?: Regulating for users in the United Kingdom and Australia', 2009. With Gerard Goggin, in Telecommunications Journal of Australia, volume 59, number 3: 47.1-47.15.
Chapter 6, 'Affordability case study', 2009. In Future Consumer: emerging consumer issues in telecommunications and convergent communications and media, Australian Communications Consumer Action Network.
The mobile call termination rate debate: implications for consumers, 2008. For Communications Consumer Panel.
'Re-thinking universal service policy for the digital era', 2008. With Claudio Feijoo, guest editor of special issue of info, volume 10 number 5/6, and co-author of Guest Editorial (introduction) and Conclusions.
Parts of ICT regulatory tool kit module 4: universal access and service, 2007-8. With Robert Milne and Intelecon for InfoDev.
Telecoms demand: measures for improving affordability in developing countries. A toolkit for action, 2006. With Robin Mansell et al. World Dialogue on Regulation for Network Economies.
Towards defining and measuring affordability of utilities, 2004. Discussion paper for the Public Utilities Access Forum.
Improving IP connectivity in the least developed countries, 2002. Meeting report for ITU.
The costs of internet access in developing countries - main report, 2001. Report for DFID.
'Affordability of basic telephone service: an income distribution approach', 2000. In Telecommunications Policy, volume 24, number 10, 907-927.
'Sustainable enlargement of public access', 2000. Chapter 4 of Universal Community Service: Access For All To Internet Services At Community Level. Meeting report edited with Sean Creighton for the Council of Europe.
Chapter 5, 'Universal access', 1999. In Trends in telecommunications reform: convergence and regulation, ITU.
'Stages of universal service policy', 1998. In Telecommunications Policy, volume 22, number 9, 775-780.
Meeting universal service obligations in a competitive telecommunications sector, 1994. With Martin Cave and Mark Scanlan, report to CEC/DGIV.