Policy on training and support for web editors

Page contents > Training | Support

Training

Handover training sessions are only available to permanent members of LSE staff, and only for editors of sites that are within the LSE production process.

Web Services will provide training for the main editor of each site. Any secondary editors must be trained by the main editor (using the handover training notes provided by Web Services). Main editors wishing to refresh their knowledge before training secondary editors may come to web surgery for a refresher.

No web editor may be given access to edit LSE website sites until the main editor informs web services that they have been trained satisfactorily.

Exceptional circumstances

In the event that there is no trained web editor for a site, we can offer the following solutions:

The untrained web editor may come to web surgery, where the web services team will make the changes for them
You can ask an already-trained web editor from a related department, centre or team to take over maintenance of the site until you can arrange for your own web editor to be trained

You should schedule a handover training session as soon as possible. You are strongly advised to arrange for web editors to be replaced and trained as soon as you know they will be leaving, as web services do not have the resources to maintain sites on your behalf in the period between an editor leaving and a new one being trained.

Support

The following support services are available only to web editors whose sites are within the LSE production process:

Web surgeries (Mondays between 3pm and 4:30pm for websites that have been migrated into the new CMS; and Thursdays from 11am to 1pm for websites that are produced in FrontPage)
webeditors.enquiries email address - for production and maintenance queries
lsewebsite email address - for editorial, policy and new project queries

The Web Editors' Handbook is available to all web editors and interested parties.

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