Frequently asked questions (FAQs) style
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Archive of FrontPage 'Frequently asked questions (FAQs) style' information:
FAQs are a good way of answering your audience's queries in an easy to use and clear way. FAQ pages should be formatted like so:
- How should questions for FAQs be formatted?
- How should a page of FAQs be titled?
- How do I insert an arrow to return to the top of the page?
- Where can I find a good example of an FAQ?
How should questions for FAQs be formatted?
All the questions should be numbered, bolded and listed at the top of the page. All the answers should be listed underneath, with the question repeated and also in bold. Each question at the top of the page should link to the corresponding question/ answer beneath it. There should also be a return to the top arrow after each question, aligned to the right of the page. If there are a lot of FAQs - more than 20, for example - it's a good idea to divide them into subcategories. As the name implies, FAQs should be written as proper questions, not statements
How should a page of FAQs be titled?
It is LSE web style to title a page of FAQs 'Frequently asked questions (FAQs)'. While the abbreviation is in quite common usage this ensures that there can be no mistaking what they are
How do I insert an arrow to return to the top of the page?
If you are using Frontpage 2000:
- Hit 'Return' after the first FAQ answer and then select 'Insert' from the top bar. Go to 'Symbol'
- Click on the symbol ^ (it is on the second line, far right) and then click 'Insert' and 'Close'
- Highlight ^ and click 'Hyperlink'
- In the URL box, delete http:// and type in #top and click 'OK'
- To move the arrow to the right-hand side of the page, select it again and click 'Align right'
Do not insert an arrow after the last question, as an arrow is automatically inserted by the template when the page bakes.
Where can I find a good example of an FAQ?
Have a look at the Frequently asked questions (FAQs) in the Non-Governmental Public Action section.
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