Home > Staff and students > Services and divisions > Estates Division > Helpdesk and services > Service request > secure > Additional or replacement keys, digital and Salto fob reprogramming
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Use Service Request Form to report a facilities or maintenance issue.


To follow up progress on a job email estates.follow-up-jobs@lse.ac.uk.


Helpdesk Enquiries:  020 7955 7956


Emergencies: Mon-Fri, 8am-5pm

020 7831 8713 or ext 2444 or #6244 if calling from a public access phone.


Emergencies: Out of hours

Contact Security on ext 2000

Additional or replacement keys, digital and Salto fob reprogramming

It is essential ,that all Salto fobs issued to staff and students are updated once a year, otherwise they will stop working! The expiry date will be either 12 months from the date of issue or 12 months from the date that the fob was last placed on a Salto Fob Update Reader. Unfortunately this is a non-optional security measure that was built into the system.  We strongly recommend, therefore, that staff and students in possession of Salto fobs place their fob against the Update Reader just before Christmas closure (and every 12 months thereafter). This will give them a further 12 months of access.

For any Salto Fob enquiries (new fob issue/ fob reprogramming – to remove/add rooms - fob cancellation etc…), please use the form below: -

Please note that for any requests for new fobs going forward - where we don’t have information concerning the potential user’s LSE ID number and “Valid Until” date found on their LSE ID card - the fob will be time validated for two weeks only. This should allow sufficient time for the relevant details to be passed to us for validation of the fob for a full 12 months.  

  • About you
    Please note: For security reasons, key/fob requests will now only be processed if submitted via departmental administrators. Please indicate below that you are authorised to request additional or replacement keys/fobs * indicates required fields.
  • I confirm that I am authorised to make this request
  • Name of departmental administrator *
  • About your request
  • Tell us the name of the person who will use the key/fob (if different from the above)
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