Professional services team

Please check the list of responsibilities below to find the right person to contact.

The professional services team office hours are Mondays to Fridays, 9:30-17:30. The team offers an open door policy. If the PSS member of staff is not available at the time of arrival, another member of the PSS team will be nearby to help you.

Ms Demetra Frini
Department Manager

Responsible for:

• Planning and management of departmental resources: human, financial and accommodation
• Acting as the key interface between the Department and the School
• Responsible for quality assurance (reviews)
• Compliance responsibilities i.e. employment law, race relations, special education needs & disability, data protection, health and safety
• First point of contact on contractual and financial matters
• Responsible for the professional services team and its development

Office Hours: Tuesday, 2pm to 4pm; Wednesday, 4.30pm to 5.30pm; Thursday,    2pm to 4pm and by appointment
Room: SAR.1.03b
Tel: +44 (0)20 7955 7548

Mrs Jacquie Minter
Undergraduate Programmes Administrator and Office Manager

Responsible for:

• Undergraduate programme, including: degree and course enquiries including course choice, orientation, exams, language course reimbursement queries, essay submissions queries, student staff liaison committee enquiries. Applications for undergraduate degrees are considered by Undergraduate Admissions, who make the decisions on whether to offer places. For admissions queries please contact
• Department's Main Office and its facilities including post, fax, stationery; ordering and distribution of goods and services
• Estate-related requests e.g. maintenance issues and office requirements

Office Hours: Monday to Friday, 10am to 1pm and 3pm to 4pm.
Room: SAR.1.03f
Tel: +44 (0)20 7955 6174

Mrs Milada Fomina
MSc Programmes Administrator and Events Coordinator

Responsible for all aspects of:

• MSc History of International Relations
• MSc Theory and History of International Relations
• MSc Empires, Colonialism and Globalisation

• Responsible for organising the Department's events programme: annual lectures, public lectures, the Cumberland Lodge weekend, and Department meetings.

Office Hours: Term time: 9.30am to 5.30pm (lunch break: 12.30pm to 1.30pm). Out of term time: 9.30am to 5pm (lunch break: 12.30pm to 1.30pm)
Room: SAR.1.03e
Tel: +44 (0)20 7955 7331

Mrs Nayna Bhatti
MSc Double Programmes and PhD Programme Manager

Responsible for all aspects of:

• LSE-PKU Double MSc International Affairs
• LSE-Columbia Double MA degree in International and World History
• PhD Programme

Office Hours: Monday to Thursday 9am to 12pm and 2pm to 3.30pm; Friday by appointment. Out of term time: by appointment.
Room: SAR.1.03c
Tel: +44 (0)20 7955 7126

Ms Alice Bryant
Student Experience, Events and Communications Officer 

Responsible for:

• Organising the Department's events programme: Welcome Week events, annual lectures, public lectures and student events.
• Overseeing logistics and coverage of departmental events on the day.
• Producing social media features and audio-visual content for web resources.
• Managing and coordinating internal and external projects in relation to student experience.

Office Hours:
Monday to Friday, 9.30am to 12.30pm and 1.30pm to 5.30pm
: SAR.1.03g

Mr Mathew Betts
Teaching and Research Committees Officer

Responsible for:

• Administrative support and general business of the Department's Teaching and Research Committees, and Teaching and Exams Meeting
• Planning, implementation of policy and advice related to teaching programmes and the student experience
• Leading departmental business on  the CAPIS course management system
• Departmental administration for the Research Excellence Framework (REF)
• Administration for Visiting Academics, primarily during the application and welcome stages

Office Hours: Tuesday, 12.30pm to 1.30pm; otherwise by appointment
Tel: +44 (0)20 7107 5409

Dr Edlira Gjonca
One Finance, Alumni and Careers Project Administrative Officer

Responsible for:

• Alumni relations and careers programmes and their activities in the Department
• Assisting the Department Manager with One Finance administration, payments and queries.
• Bolstering programme and student administration where and as needed

Office Hours: Wednesday, 10am to 12.30pm
Room: SAR.1.03d
Tel: +44 (0)20 7955 7543

Dr Susana Sinfrónio Carvalho
Web Resources Editor

Responsible for:

• Designing, editing and updating the Department's website on CMS Contensis
• Maintaining and keeping up to date the department's presence in the LSE Student Hub and in social networks, such as Twitter and Facebook
• Designing, updating and editing the department's Moodle courses and online reading lists (readinglists@LSE)
• Creating and overseeing the production of video, audio, graphic and written content for departmental web resourses
• Promoting departmental events, news and programmes online
• First point of contact on all website, social media, Moodle, readinglists@LSE and LSE Student Hub matters relating to the department

Office Hours: Remote working and by appointment.
Room: SAR.1.03f (by appointment only)