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Rebuilding Banking

LSE Lecture

Date: Monday 1 October 2012
Time: 6.30-8pm
Venue: Sheikh Zayed Theatre, New Academic Building 
Speaker: Stephen Hester
Chair: Professor Craig Calhoun

Stephen Hester took over as Royal Bank of Scotland CEO after the UK Government was forced to rescue the bank from the brink of collapse during the financial crisis. Three and a half years after launching its recovery plan, the bank is in much stronger health. But like the rest of the banking industry, RBS continues to confront serious reputational damage as past mistakes slowly come into full view of regulators, media, and the wider public. Hester will explain how a key linking factor behind the scandals currently affecting the industry has been its approach to customers. And he will argue that improving that approach is the key to fixing both the culture and performance of the banks we all rely on.

Stephen Hester was appointed group chief executive of RBS Group on 21 November 2008. He was previously chief executive of The British Land Company PLC, chief operating officer of Abbey National plc and prior to that held positions with Credit Suisse First Boston including chief financial officer, head of fixed income and co-head of European investment banking. In 2008 he served as a non-executive director of Northern Rock plc. 

Suggested hashtag for this event for Twitter users: #LSERBS


A transcript of Stephen Hester's lecture is available to download:

Rebuilding Banking (pdf)

Podcast & Video

A podcast and video of this event is available to download from Rebuilding Banking.

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This event has been certified for CPD purposes by the CPD Certification Service. Self-Assessment Record forms will be made available for delegates wishing to record further learning and knowledge enhancement for Continuing Personal and Professional Development (CPD) purposes. For delegates who wish to obtain a CPD Certificate of Attendance, it is the responsibility of delegates to register their details with a LSE steward at the end of the event and as of 1 September 2014 a certificate will be sent within 28 days of the date of the event attended by the CPD Certification Service.  If a delegate fails to register their details at the event, it will not prove possible to issue a certificate. (For queries relating to CPD Certificates of attendance after a request please phone 0208 840 4383 or email info@cpduk.co.uk).