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Editor's note: The question and answer session has been removed from this podcast.

Speaker(s): Anthony Thomson
Chair: Dr. Kent Deng

Recorded on 29 October 2014 at Old Theatre, Old Building

Why build a customer centric bank? Indeed, having built one in which over 90% of the customers are satisfied or very satisfied, why build another one? Anthony Thomson shares his views on why the best banks, and businesses, are built by entrepreneurs who are passionate about their customers. He shares insights from business and from academia and reflects on what can be learned from this by Chinese bankers.

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