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Your consumer rights as a student

 The Competition and Markets Authority (CMA) guidance sets out your consumer rights as a student.

The guide covers three key consumer law issues for students:

  • Information provision – universities need to provide up front, clear, intelligible, unambiguous and timely information.
  • Terms and conditions – universities’ terms and conditions that apply to students need to be fair and balanced.
  • Complaint handling processes and practices – universities need to ensure their complaint handling processes and practices are accessible, clear and fair to students.

 The advice focuses on compliance with the following consumer legislation:

  • Consumer Protection from Unfair Trading Regulations 2008 (CPRs).
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs).
  • Unfair terms legislation (at the date of publication, the relevant legislation is the Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs)).

 Please find full details of this guidance at the following address:

www.gov.uk/government/publications/higher-education-guide-to-consumer-rights-for-students

Changes made to your programme, since your acceptance of an offer to study, can be found on our website.  We list programme changes by the following categories. These match categories of course information defined as ‘material information’ in the guidance from the Competition and Markets Authority, i.e. information that allows you to make “an informed choice about which universities and courses to apply for”:

  1. Programme title
  2. Entry requirements/criteria
  3. Core modules
  4. Information about the composition of the programme
  5. Methods of assessment of the programme
  6. The award obtained upon successful completion of the programme
  7. Location of study
  8. Length of programme
  9. Programme regulation
  10. Programme accreditation
  11. Total course costs

The links provided below will take you to areas of the website relating to Accommodation, Assessments and Exams, Financial Support Office and the Teaching Quality Assurance and Review Office (TQARO).

On the right of the page you can also follow the links to the School Calendar, Fees Policy, Complaints and our Student Charter.

You should ensure you check these pages before accepting your offer.

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