Automation technology is a growing priority for businesses. According to Gartner, Robotic Process Automation (RPA) is the fastest-growing segment of the global enterprise software market with the biggest adopters being banks, telcos, insurance and utility companies.*
Over the course of six weeks, online, you’ll gain insight from industry experts and LSE faculty into how to effectively manage automation technologies for business value. You’ll be exposed to three key service automation technologies: RPA, Cognitive Automation (CA), and Artificial Intelligence (AI), and how these technologies can increase business productivity, profitability, and customer satisfaction.
In this Service Automation: Technologies and Implementation online certificate course, you’ll explore the challenges and implications associated with an automated workplace, and discover the capabilities and applications of automation technology. By engaging with expert insight and sources of evidence, you’ll develop an awareness of the key management, social, political, economic, and ethical impacts in the development and deployment of automation.
You will consider the key question of how to implement automation technologies ethically, and learn skills to effectively introduce and sustain RPA technology in your business. By the end of this course you will be able to report on how your business can prepare for automation and the future of work.
Note: This course is designed for professionals across a wide range of industries who are interested in the strategic management of service automation technologies. While you’ll gain insight into the technologies underpinning RPA, CA or AI, this course focuses on the management aspects of automation and is nontechnical in nature.
* Gartner, Inc. (2019).
This LSE course is certified by the United Kingdom CPD Certification Service, and may be applicable to individuals who are members of, or are associated with, UK-based professional bodies. The course has an estimated 60 hours of learning.
Note: should you wish to claim CPD activity, the onus is upon you. The London School of Economics and Political Science (LSE) and GetSmarter accept no responsibility, and cannot be held responsible, for the claiming or validation of hours or points.