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Department of Social Psychology

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Daniel Linehan
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Tel:  +44 (0)20 7955 7712

Jacqueline Crane
Service Delivery Manager - MSc Programmes: Department contact for issues relating directly to MSc study
Tel: +44 (0)20 7955 7995

Terri-Ann Fairclough
PhD Programme and Communication Administrator : Department contact for issues relating directly to PhD study
Tel: +44 (0)20 7955 7700

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Dr Tom Reader

 

Assistant Professor in Organisational and Social Psychology

I am director of the MSc in Organisational and Social Psychology, and lead a teaching module on Organisational and Social Decision-Making.

My research examines how social psychological processes (e.g. behaviours, belief systems) in groups and organisations develop and influence the management of risk in complex socio-technical industries (e.g. aviation, healthcare, financial trading, energy).

I investigate questions on the following topics:

Organisational and safety culture: How do norms and practises for the management of risk within an organisation develop, and to what extent are they influenced by national culture? How can a ‘safety culture’ be measured, managed and changed within an organisation or industry, and is it a leading indicator of organisational performance?

Teamwork and leadership: To what extent do group dynamics influence how teams evaluate risk during safety-critical work tasks? How do shared (or unshared) understandings of risk influence team behaviour and performance?

Decision-making: How do teams develop expertise for decision-making and coordination in time-pressured, uncertain, and high-risk situations? Can effective decision-making skills be trained and shared?

Please visit the “safety culture” website for more information about my research.

I studied for an MA and PhD in Psychology at the University of Aberdeen's School of Psychology. My doctorate investigated human error, teamwork, and shared evaluations of risk in healthcare teams. After completing my PhD, I took a post-doctoral fellowship from the Leverhulme Trust (in 2008), and then moved in 2010 to the Department of Social Psychology at the LSE. I have also previously worked in the UK oil and gas sector and the UK Foreign and Commonwealth Office.

I am a chartered member of the British Psychological Society, and am a member of the Human Factors and Ergonomics Society.

 My research examines how social psychological processes (e.g. behaviours, belief systems) in groups and organisations develop and influence the management of risk in complex socio-technical industries (e.g. aviation, healthcare, financial trading, energy).My work is and has been supported by various research grants (e.g. Leverhulme Trust, European Commission), and I have supplied consultancy services for a range of clients. Please visit the “safety culture” website for more information about my research.

Current Research Projects

1. Investigating the association between national culture and safety culture in Air Traffic Management (ATM), and developing a method for ensuring cross-national learning on safety in the ATM industry. Funded by EUROCONTROL (£330,000). With Dr Morgan Tear.

2. The development of methods and measurements to develop a single ‘industry’ safety culture across the aviation industry (e.g. airports, airlines, air traffic control). Funded by the European Commission (£150,000). With Dr Anam Parand.

3. The development of a method for systematically analysing patient complaints about hospital care in order to identify, and provide an alternative measurement of, safety problems in healthcare systems. Funded by an LSE small grant (cumulative £20,000), with Dr Alex Gillespie

4. An investigation of human error and safety culture in Financial Trading. PhD project with Meghan Leaver.

I direct, alongside Dr Alex Gillespie, the Inter-Personal and Organisational Communication (Ipoc) research group. This is the laboratory under which my research projects are managed and led.

 

I direct the Organisational and Social Psychology MSc programme (PS404), and lead a half-unit option on Organisational and Social Decision-Making (PS445).

I supervise 10-15 MSc dissertations each year, and supervise the following PhD students: 

Meghan Leaver (First supervisor, with Dr Alex Gillespie). Meghan's thesis investigates decision-making and team skills required for effectively managing risk and performance in financial trading.

Phillipe Fauquet-Alekhine (second supervised with Prof Saadi Lahlou). Phillipe's thesis investigates human factors issues in nuclear power plants.

 

 

To view a full list of my publications, please click here to visit my Google Scholar page.

Recent publications

Gillespie, A., & Reader, T. (In Press). The Healthcare Complaints Analysis Tool: Development and reliability testing of a method for service monitoring and organizational learning. BMJ Quality & Safety

Noort, M., Reader, T., Shorrock, S., Kirwan, B. (In Press). Safety culture against international group norms (SIGN): A methodology for benchmarking safety culture in international settings. Journal of Occupational and Organizational Psychology

Leaver, M., & Reader, T. (In press). Non-technical skills for managing risk and performance in financial trading. Journal of Risk Research.

Reader, T., Noort, M., Kirwan, B., Shorrock, S. (2015). Safety san frontières: An international safety culture model. Risk Analysis. 35, 770–789.

Reader, T., Gillespie, A., & Roberts, J. (2014) Patient complaints in healthcare systems: A systematic review and coding taxonomy. BMJ: Quality and Safety, 23, 678-689.

Reader, T., & O'Connor, P. (2014). The Deepwater Horizon explosion: Non-technical skills, safety culture, and system complexity. Journal of Risk Research, 17, 405-424.

Mearns, K., Kirwan, B., Reader, T. W., Jackson, J., Kennedy, R., & Gordon, R. (2013). Development of a methodology for understanding and enhancing safety culture in Air Traffic Management. Safety Science, 53, 123-133.

 

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Dr Tom Reader

"My work utilises organisational and social psychology theory to improve safety management in complex and risky organisations"

Publications page