Resources related to the case study:
About the author, department and group
Personal webpage:
http://www.lse.ac.uk/government/whosWho/profiles/pdunleavy@lseacuk/Home.aspx
Government Department:
http://www.lse.ac.uk/government/home.aspx
Public Policy Group:
http://www.lse.ac.uk/government/research/resgroups/LSEPublicPolicy/Home.aspx
Relevant research
P. Dunleavy, H. Margetts, S. Bastow and J. Tinkler (2006) Digital Era Governance: IT Corporations, the State and e-Government (Oxford: Oxford University Press, 2006). 289 pages. Revised paperback edition, June 2008. Available from LSE. http://eprints.lse.ac.uk/12222/
P. Dunleavy, H. Margetts, S. Bastow and J. Tinkler (2006) ‘New Public Management is dead. Long live digital-era governance’, Journal of Public Administration Research and Theory, 16, no.3, pp. 467-94. http://eprints.lse.ac.uk/14849/
P. Dunleavy. (2007) ‘Governance and state organization in the digital era’ in R. Mansell et al (eds) The Oxford Handbook of Information and Communication Technologies (Oxford: Oxford University Press), pp. 404-426. Available from LSE. http://eprints.lse.ac.uk/6678/
H. Margetts, P. Dunleavy, S. Bastow and J. Tinkler (2008) 'Australian e-Government in comparative perspective', Australian Journal of Political Science, 43, No.1 pp. 13–26. http://eprints.lse.ac.uk/21593/
H. Margetts and P. Dunleavy (2013) ‘The second wave of digital-era governance: A quasi-paradigm for government on the Web’, Philosophical Transactions of the Royal Society: A. 371, Issue 1987, Article number 0382. http://eprints.lse.ac.uk/48823/
Dunleavy, P. and Carrera, L. (2013a) Growing the Productivity of Government Services. Chichester: Edward Elgar. 365 pages. Available from LSE. http://eprints.lse.ac.uk/46380/
Evidence of impact
Committee of Public Accounts (2002) Progress in Achieving Government on the Web: Sixty sixth Report of the Session 2001-02. 13 December. Report at http://www.publications.parliament.uk/pa/cm200102/cmselect/cmpubacc/936/936.pdf
P. Dunleavy, H. Margetts, S. Bastow, O. Pearce and J. Tinkler (2007) Government on the Internet: Progress in Delivering Information and Services Online (London: The Stationery Office, July). HC 529 Session 2006-7. NAO ‘Value for money’ report. 49 pages. Available with NAO press release, link to Research Report etc at: http://www.nao.org.uk/publications/0607/government_on_the_internet.aspx And: Government on the Internet: Research Report (London: LSE Public Policy Group and Oxford Internet Institute, July 2007), 89 pages. http://www.governmentontheweb.org/publications/26/
Committee of Public Accounts, Government on the Internet: Progress in delivering information and services online (London: TSO). Sixteenth Report, HC143 Session 2007-8 at http://www.publications.parliament.uk/pa/cm200708/cmselect/cmpubacc/143/143.pdf
Treasury Minutes on the First and Second Special Reports and the Sixteenth to the Twenty Second Reports from the Committee of Public Accounts 2007-2008, including pages 3-6 on 16th Report Government on the Internet: progress in delivering information and services online’. London: The Stationery Office. July 2008 Cm 7366 http://www.official-documents.gov.uk/document/cm73/7366/7366.pdf
Data.gov.uk CIO database on costs, usage, quality, accessibility, availability and standards compliance data for central government department-run websites. For example, for 2010-11 http://www.cabinetoffice.gov.uk/sites/default/files/resources/websitemetrics2010-11_0.xls
Dunleavy, P., Margetts, H. et al (2009) Department for Work and Pensions: Communicating with customers (London: The Stationery Office, May 2009). HC 421 Session 2008-9. Available at: http://www.nao.org.uk/report/department-for-work-and-pensions-communicating-with-customers/
Institute for Government (2009) Managing public expenditure in times of fiscal restraint. Briefing Report featuring research by Dunleavy et al (2009) Available from http://www.lse.ac.uk/government/research/resgroups/LSEPublicPolicy/pdf/Innovating_out_of_recession.pdf.
Department of Work and Pensions (2012), Response to the Government Digital Strategy (London: DWP). December. Available at: https://www.gov.uk/government/publications/dwp-digital-strategy
Relevant video and audio
Presentation at LSE event on Growing the Productivity of Public Services: https://www.youtube.com/watch?v=KRRk-PexTJ4
Keynote on ‘Public Sector Productivity’ at ANZSOG Annual Conference 2013: https://www.youtube.com/watch?v=-u9qGqqBA6g