Scott, Susan

Dr Susan Scott  

Department

Position held

Associate Professor (Reader) of Information Systems

 

Experience keywords:

IS in financial services; IT-enabled risk management; clearing and settlement; innovation; markets; strategic information systems

Research summary > [Click to expand]

Dr Scott's expertise is in the strategic use of information systems and the role of information and communication technologies in the transformation of work. Her areas of specialty include IT-enabled risk management, electronic trading, expert systems, payment systems, enterprise resource planning, clearing and settlement.

Sectors and industries to which research relates:

Banking; Energy; Financial Services

Languages:

French [Spoken: Basic, Written: Basic]; Spanish [Spoken: Basic, Written: Basic]

Media experience:

Radio; TV

Contact Points

LSE phone number:

+44 (0)20 7955 6185

Publications

2017

Scott, Susan V. and Van Reenen, John and Zachariadis, Markos (2017) The long-term effect of digital innovation on bank performance: an empirical study of SWIFT adoption in financial services Research Policy, 46 (5). 984-1004. ISSN 0048-7333

Scott, Susan V. and Van Reenen, John and Zachariadis, Markos (2017) The long-term effect of digital innovation on bank performance: An empirical study of SWIFT adoption in financial services CEP Discussion Papers, CEPDP0992. Centre for Economic Performance, London School of Economics and Political Science, London, UK.

2016

Ingold, Tim and Introna, Lucas and Kavanagh, Donncha and Kelly, Séamas and Orlikowski, Wanda and Scott, Susan (2016) Thoughts on movement, growth and an anthropologically-sensitive is/organization studies: an imagined correspondence with Tim Ingold In: Introna, Lucas and Kavanagh, Donncha and Kelly, Séamas and Orlikowski, Wanda and Scott, Susan, (eds.) Beyond Interpretivism? New Encounters with Technology and Organization: IFIP WG 8.2 Working Conference on Information Systems and Organizations, IS&O 2016, Dublin, Ireland, December 9-10, 2016, Proceedings. IFIP Advances in Information and Communication Technology, 489 (1). Springer International Publishing, Cham, Switzerland, 17-32. ISBN 9783319497327

2015

Orlikowski, W. J. and Scott, Susan V. (2015) Exploring material-discursive practices Journal of Management Studies, 52 (5). 697-705. ISSN 1467-6486

Orlikowski, Wanda J. and Scott, Susan V. (2015) The algorithm and the crowd: considering the materiality of service innovation MIS Quarterly, 39 (1). 201-216. ISSN 1540-1960

2014

Orlikowski, Wanda J. and Scott, Susan V. (2014) What happens when evaluation goes online? exploring apparatuses of valuation in the travel sector Organization Science, 25 (3). 868-891. ISSN 1047-7039

Scott, Susan V. and Orlikowski, Wanda J. (2014) Entanglements in practice: performing anonymity through social media MIS Quarterly: Management Information Systems, 38 (3). 873-893. ISSN 0276-7783

Scott, Susan V. and Zachariadis, Markos (2014) The Society for Worldwide Interbank Financial Telecommunication (SWIFT): cooperative governance for network innovation, standards, and community Routledge, London, UK. ISBN 9780415631648

2013

Scott, Susan V. and Orlikowski, Wanda J. (2013) Sociomateriality — taking the wrong turning?: a response to Mutch Information and Organization, 23 (2). 77-80. ISSN 1471-7727

Orlikowski, Wanda J. and Scott, Susan V. (2013) Knowledge eclipse: producing sociomaterial reconfigurations in the hospitality sector In: Tsoukas, H. and Nicolini, D. and Carlisle, P., (eds.) How Matter Matters: Objects, Artifacts, and Materiality in Organization Studies. Oxford University Press, London, UK, 119-141. ISBN 9780199671533

Scott, Susan V. and Zachariadis, Markos and Barrett, Michael (2013) Methodological implications of critical realism for mixed-methods research MIS Quarterly: Management Information Systems, 37 (3). 855-879. ISSN 0276-7783

2012

Orlikowski, Wanda J. and Scott, Susan V. (2012) Performing knowledge: the constitutive role of materiality in rating and ranking practices. In: Annual Meeting of the Academy of Management, 3-7 August 2012, Boston, Massachusetts, USA

Scott, Susan V. and Orlikowski, Wanda J. (2012) Great Expectations: the materiality of commensurability in social media In: Leonardi, Paul M. and Nardi, Bonnie A. and Kallinikos, Jannis, (eds.) Materiality and Organizing: Social Interaction in a Technological World. Oxford University Press, London, UK, 113-133. ISBN 9780199664054

Scott, Susan V. and Orlikowski, Wanda J. (2012) Reconfiguring relations of accountability: materialization of social media in the travel sector Accounting, Organizations and Society, 37 (1). 26-40. ISSN 0361-3682

Layard, Richard and Banerjee, Sube and Bell, Sandra and Clark, David and Fielding, Steven and Knapp, Martin and Meacher, M. and Naylor, Chris and Parsonage, Michael and Scott, Susan V. and Strang, J. and Thornicroft, Graham and Wessely, Simon (2012) How mental illness loses out in the NHS Centre for Economic Performance special papers, CEPSP26. The London School of Economics and Political Science, London, UK.

Scott, Susan V. and Perry, Nicholas (2012) The enactment of risk categories: the role of information systems in organizing and re-organizing risk management practices in the energy industry Information Systems Frontiers, 14 (2). 125-141. ISSN 1387-3326

Scott, Susan V. and Zachariadis, Markos (2012) Origins and development of SWIFT, 1973–2009 Business History, 54 (3). 462-482. ISSN 0007-6791

2011

Scott, Susan V. and Orlikowski, Wanda J. (2011) Performing online anonymity: the role of materiality in knowledge practices. In: 27th EGOS Colloquium, 7th-9th July 2011, Gothenburg, Sweden

Orlikowski, Wanda J. and Scott, Susan V. (2011) How social media can disrupt your industry: a case study in the travel sector Research Briefing, 11 (1 Dec 2011) Website

Baka, Vasiliki and Scott, Susan V. (2011) Algorithmic (re-)configurations: exploring the ‘becoming’ of social media in the travel sector. In: Third International Symposium on Process Organization Studies, 16th-18th June 2011, Corfu, Greece

Baka, Vasiliki and Scott, Susan V. (2011) The circle of (il)legitimacy and a revised agenda for reputation management in the era of social media. In: 27th EGOS Colloquium, 7th-9th July 2011, Gothenburg, Sweden

Muniesa, Fabian and Chabert, Dominique and Ducrocq-Grondin, Marceline and Scott, Susan V. (2011) Back-office intricacy: the description of financial objects in an investment bank Industrial and Corporate Change, 20 (4). 1189-1213. ISSN 0960-6491

Orlikowski, Wanda J. and Scott, Susan V. (2011) Imagining technology in organizational knowledge: entities, webs and mangles In: McLean, Carl and Puyou, François-Régis and Quattrone, Paolo and Thrift, N., (eds.) Imagining organizations: Performative imagery in business and beyond. Routledge, New York, USA, 83-98. ISBN 9780415880640

2010

Scott, Susan V. and Zachariadis, M. (2010) Origins and development of SWIFT, 1973-2009. In: Association of Business Historians Conference, 16 - 17 July 2010, York, UK

Zachariadis, M. and Scott, Susan V. and Barrett, Michael I. (2010) Exploring critical realism as the theoretical foundation of mixed-method research: evidence from the economies for IS innovations Judge Business School working paper series, 3. University of Cambridge, Cambridge, UK.

Scott, Susan V. (2010) Understanding the characteristics of techno-innovation in an era of self-regulated financial services Working paper series, 180. Information Systems and Innovation Group, London School of Economics and Political Science, London, UK.

Scott, Susan V. (2010) Understanding the characteristics of techno-innovation in an era of self-regulated financial services In: Kyrtsis, Alexandros-Andreas, (ed.) Financial Markets and Organizational Technologies: System Architectures, Practices and Risks in the Era of Deregulation. Palgrave Macmillan studies in banking and financial institutions. Palgrave Macmillan, Basingstoke, UK, 166-188. ISBN 9780230234055

Scott, Susan V. and Paris, Carolyn (2010) The place of contract in organizational awareness: deconstructing process, market and connectedness Working paper series, 179. Information Systems Group, London School of Economics and Political Science, London, UK.

Zachariadis, M. and Scott, Susan V. and Barrett, Michael I. (2010) Designing mixed-method research inspired by a critical realism philosophy: a tale from the field of IS innovation. In: Thirty First International Conference on Information Systems 2010, 12th-15th Dec., St Louis, USA

Scott, Susan V. and Zachariadis, Markos (2010) The impact of the diffusion of a financial innovation on company performance: an analysis of SWIFT adoption CEP Discussion Papers, CEPDP0992. Centre for Economic Performance, London School of Economics and Political Science, London, UK.

Scott, Susan V. and Orlikowski, Wanda J. (2010) Reconfiguring relations of accountability: the consequences of social media for the travel sector. In: Annual Meeting of the Academy of Management, 6 - 10 August 2010, Montreal, Canada

Zachariadis, Markos and Scott, Susan V. and Barrett, Michael (2010) Designing mixed-method research inspired by a critical realism philosophy: a tale from the field of IS innovation In: Icis 2010 Proceedings. Paper (265). Association for Information Systems. ISBN 9780615418988

Scott, Susan V. and Zachariadis, M. (2010) A historical analysis of core financial services infrastructure: Society for Worldwide Interbank Financial Telecommunications (SWIFT) Working paper series, 182. Information Systems and Innovation Group, London School of Economics and Political Science, London, UK.

2009

Scott, Susan V. and Orlikowski, Wanda J. (2009) Getting the truth: exploring the material grounds of institutional dynamics in social media. In: EGOS, 2nd-4th July, Barcelona

Wagner, E.L. and Scott, S.V. and Galliers, Robert D. (2009) The creation of 'best practice’ software: myth, reality and ethics In: Galliers, Robert D. and Leidner, Dorothy E., (eds.) Strategic Information Management: Challenges and Strategies in Managing Information Systems. Routledge, Oxford, UK. ISBN 9780415996464

Scott, Susan V. and Paris, Carolyn (2009) Transactionalizing technologies versus performing contracts: from ERP to credit default swaps at AIG Early stage papers, no.176. Information Systems and Innovation Group, London School of Economics, London, UK.

Scott, Susan V. and Perry, Nicholas (2009) The enactment of risk categories: organizing and re-organizing risk management practices in the energy industry Information Systems Frontiers, Online. ISSN 1387-3326

Scott, Susan V. and Orlikowski, Wanda J. (2009) 'Getting the truth': exploring the material grounds of institutional dynamics in social media Working paper series, 177. Information Systems Group, London School of Economics and Political Science, London, UK.

2008

Scott, Susan V. and Orlikowski, Wanda J. (2008) Imagining technology in organizational knowledge: entities, webs, and mangles. In: 1st Workshop on Imagining Business: Reflecting on the Visual Power of Management, Organizing and Governing Practices, 26 - 27 June 2008, Oxford, UK

Scott, Susan V. and Van Reenen, John and Zachariadis, M. (2008) The impact on bank performance of the diffusion of a financial innovation: and analysis of SWIFT adoption. In: Workshop on Information Systems and Economics, 14 December 2008, Paris, France

Baka, Vasiliki and Scott, Susan V. (2008) From studying communities to focusing on temporary collectives: research-in-progress on Web 2.0 in the travel sector Working paper series, 171. Information Systems and Innovation Group, London School of Economics and Political Science, London, UK.

Orlikowski, Wanda J. and Scott, Susan V. (2008) The entanglement of technology and work in organizations LSE Working paper series, 168. Information Systems and Innovation Group, London School of Economics and Political Science, London, UK.

Orlikowski, Wanda J. and Scott, Susan V. (2008) Sociomateriality: challenging the separation of technology, work and organization The Academy of Management Annals, 2 (1). 433-474. ISSN 1941-6520

2007

Scott, Susan V. and Venters, Will (2007) The practice of e-science and e-social science: method, theory, and matter In: Crowston, Kevin and Sieber, Sandra and Wynn, Eleanor, (eds.) Virtuality and Virtualization: Ifip Working Groups 8.2 on Information Systems and Organizations and 9.5 on Virtuality and Societ. Springer, New York, USA, 267-279. ISBN 9780387730240

Scott, Susan V. and Venters, Will (2007) Virtuality and virtualization the practice of e-science and e-social science: method, theory, and matter In: Crowston, K. and Sieber, Sandra and Wynn, E., (eds.) Virtuality and Virtualization: Proceedings of the International Federation of Information Processing Working Groups 8.2 on Infor. IFIP advances in information and communication technology (236). Springer, 167-280. ISBN 9780387730240

Zachariadis, M. and Scott, Susan V. (2007) Diversity in IS research: developing a mixed methodology approach to understanding the business value of payment system innovation in financial services. In: International Conference on Information Systems (ICIS) 2007, December 9 - 12, 2007, Montreal, Canada

Gillard, Hazel and Mitev, Nathalie and Scott, Susan V. (2007) ICT inclusion and gender: tensions in narratives of network engineer training Information Society, 23 (1). 19-38. ISSN 0197-2243

2006

Scott, Susan V. and Venters, Will (2006) The practice of e-science and e-social science: method, theory, and matter Working paper series, 151. Information Systems Group, London School of Economics and Political Science, London, UK.

Scott, Susan V. and Perry, Nicholas (2006) The enactment of risk categories: organizing and re-organizing risk management practices in the energy industry Working paper series, 148. Information Systems Group, London School of Economics and Political Science, London, UK.

Mondale, Jennifer and Scott, Susan V. and Venters, Will (2006) Knowledge management as an image of the organization: industry standards and the processes of knowing in credit risk management. In: 14th European Conference on Information Systems (ECIS 2006), 12-14 Jun 2006, Göteborg, Sweden

Wagner, Erica L. and Scott, Susan V. and Galliers, Robert D. (2006) The creation of 'best practice' software: myth, reality and ethics Information and Organization, 16 (3). 251-275. ISSN 1471-7727

2005

Scott, Susan V and Barrett, Michael I. (2005) Strategic risk positioning as sensemaking in crisis: the adoption of electronic trading at the London International Financial Futures and Options Exchange The Journal of Strategic Information Systems, 14 (1). 45-68. ISSN 0963-8687

Scott, Susan V. and Walsham, Geoff (2005) Reconceptualizing and managing reputation risk in the knowledge economy: toward reputable action Organization Science, 16 (3). 308-322. ISSN 1047-7039

Millo, Yuval and Muniesa, Fabian and Panourgias, Nikiforos S. and Scott, S.V. (2005) Organised detachment: clearinghouse mechanisms in financial markets Information and Organization, 15 (3). 229-246. ISSN 1471-7727

Scott, Susan V. and Walsham, Geoff (2005) Reconceptualizing and managing reputation risk in the knowledge economy: toward reputable action Organization Science, 16 (3). 308-322. ISSN 1047-7039

2004

Muniesa, Fabian and Chabert, D. and Ducrocq-Grondin, M. and Scott, Susan V. (2004) Post-trade logistics in financial markets: qualitative findings The Moving Markets Research Project, Information Systems and Innovation Group, London School of Economics and Political Science.

Wagner, E.L. and Galliers, Robert D. and Scott, Susan V. (2004) Exposing 'best practice' through narrative: the ERP example In: Kaplan, B. and Truex, D. P. and Wastell, D. and Wood-Harper, A. T. and DeGross, J. I., (eds.) Information Systems Research: Relevant Theory and Informed Practice. IFIP advances in information and communication technology. Kluwer Academic Publishers, Norwell, USA, 433-452. ISBN 9781402080944

Barrett, Michael and Scott, Susan (2004) Electronic trading and the process of globalization in traditional futures exchanges: a temporal perspective European Journal of Information Systems, 13 (1). 65-79. ISSN 0960-085X

Scott, Susan V. and Walsham, Geoff (2004) The broadening spectrum of reputation risk in organizations: banking on risk and trust relationships Working paper series, 130. Department of Information Systems, London School of Economics and Political Science, London, UK.

2003

Scott, Susan V. (2003) Moving markets: report on IT-enabled strategic developments in clearing and settlement The Moving Markets Research Project, Information Systems Group, London School of Economics and Political Science.

Madan, R. and Sorensen, Carsten and Scott, Susan V. (2003) 'Strategy died for us around April last year': CIO perceptions of strategy formation process in financial services. In: European Conference on Information Systems 2003, 19 - 21 June 2003, Naples, Italy

Scott, Susan V. and Zachariadis, M. (2003) "Strategy sort of died around April last year for a lot of us": CIO perceptions on ICT value and strategy in the UK financial sector Working paper series, 123. Department of Information Systems, London School of Economics and Political Science, London, UK.

Scott, Susan V. and Wagner, E. L. (2003) Networks, negotiations, and new times: the implementation of enterprise resource planning into an academic administration Information and Organization, 13 (4). 285-313. ISSN 1471-7727

2002

Panourgias, Nikiforos S. and Scott, Susan V. (2002) JIWAY: a case study of IT-enabled straight-through-processing innovation in the financial markets The Moving Markets Research Project, Information Systems Group, London School of Economics and Political Science.

Scott, Susan V. and Wagner, E.L. (2002) ERP 'trials of strength': achieving a local university system from the 'global' solution Working paper series, 106. Department of Information Systems, London School of Economics and Political Science, London, UK.

Scott, Susan V. and Walsham, Geoff (2002) Banking on trust: managing reputation risk in financial service organizations LSE Working paper series, 117. Department of Information Systems, London School of Economics and Political Science, London, UK.

Scott, Susan V. and Barrett, Michael I. (2002) The development of electronic trading in the futures industry: strategic risk positioning in a globalising age Working paper series, 113. Department of Information Systems, London School of Economics and Political Science, London, UK.

2001

Wagner, E.L. and Scott, Susan V. (2001) Unfolding new times: the implementation of enterprise resource planning into an academic administration Working paper series, 98. Department of Information Systems, London School of Economics and Political Science, London, UK.

2000

Scott, Susan V. and Orlikowski, Wanda J. and Clark, P. and Ciborra, Claudio and Barrett, Michael I. (2000) Temporality in organizations. In: Annual Meeting of the Academy of Management, 4 - 9 August 2000, Toronto, Canada

Barrett, Michael I. and Scott, Susan V. (2000) The emergence of electronic trading in global financial markets: envisioning the role of future exchanges in the next millennium. In: Proceedings of the European Conference in Information Systems, 3 - 5 July 2000, Vienna, Austria

Scott, Susan V. (2000) Lived methodology: a situated discussion of 'truth and method' in interpretive information systems research Working paper series, 91. Department of Information Systems, London School of Economics and Political Science, London, UK.

Scott, Susan V. (2000) IT-enabled credit risk modernization: a revolution under the cloak of normality Accounting, Management and Information Technologies, 10 (3). 221-255. ISSN 0959-8022

1999

Scott, Susan V. and Walsham, Geoff (1999) Shifting boundaries and new technologies: A case study in the UK banking sector Working paper series, 91. Department of Information Systems, London School of Economics and Political Science, London, UK.

Hanseth, O. and Scott, Susan V. and Silva, Leiser and Whitley, Edgar A. (1999) Re-evaluating power in information rich organizations: new theories and approaches In: Ngwenyama, O. and Introna, L. D. and Myers, M. D and DeGross, J. I., (eds.) New Information Technologies in Organizational Processes: Field Studies and Theoretical Reflections on the Future of Work. IFIP advances in information and communication technology (20). Kluwer Academic Publishing, Boston, 297-298. ISBN 9781475759945

Scott, Susan V. (1999) The emergence of electronic trading in global financial markets: envisioning the role of futures exchanges in the next millennium Working paper series, 10.1016/S0959-8022(00)00002-3. Department of Information Systems, London School of Economics and Political Science, London, UK.

Scott, Susan V. (1999) IT-enabled credit risk modernization: a revolution under the cloak of normality Working paper series, 10.1016/S0959-8022(00)00002-3. Department of Information Systems, London School of Economics and Political Science, London, UK.

1998

Scott, Susan V. and Introna, Lucas D. (1998) Take a risk! The LSE Magazine, Winter. 21-23.

Scott, Susan V. and Walsham, Geoff (1998) Shifting boundaries and new technologies: a case study in the UK banking sector. In: Proceedings of the International Conference on Information Systems, 13-16 Dec 1998, Helsinki, Finland

1993

Whitley, Edgar A. and Darking, Susan (1993) Opening the black box of computing technology: assumptions and implications. In: Proceedings of the European Conference of Information Systems, 30 - 31 May 1993, Nijenrode, Netherlands

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