Trigg, Lisa

Ms Lisa Trigg  


Position held

Assistant Professorial Research Fellow


Assistant Professorial Research Fellow


Assistant Professorial Research Fellow


Experience keywords:

long-term care quality; long-term care; public reporting; user choice

Research summary > [Click to expand]

Lisa is a Assistant Professorial Research Fellow in the Personal Social Services Research Unit at the LSE. She is also a member of the Quality and Outcomes of person centred care policy Research Unit (QORU).

Her current research is comparing international approaches to improving quality in long-term care, focusing on the approaches in place for residential care for older people in England and Australia. This research forms her PhD and is funded by a Doctoral Research Fellowship awarded by the National Institute for Health Research. Prior to this, she conducted research into social care for older people across six EU countries, as part of the European Cross Border Care Collaboration Project, an FP7 project funded by the European Commission.

Her research interests are in the quality of social care, public reporting and user feedback, choice and decision-making, best practice and quality improvement. Before her postgraduate studies and joining the LSE, she spent sixteen years working in management and consulting roles.

Sectors and industries to which research relates:

Healthcare; Policy and Regulatory Bodies; Public Administration

Countries and regions to which research relates:

Australia; England; Europe

Contact Points

LSE phone number:

+44 (0)20 7852 3733



Malley, Juliette and Trukeschitz, Birgit and Trigg, Lisa (2015) Policy instruments to promote good quality long-term care services In: Fernández, José-Luis and Gori, Cristiano and Wittenberg, Raphael, (eds.) Long-term care reforms in OECD countries: successes and failures. Policy Press, Bristol, UK. ISBN 9781447305057


Trigg, Lisa (2014) Online reviews and care. In: QORU seminar: Using Information on Quality and Outcomes to Improve Decision-Making about Care, 24 March 2014, London, UK

Kumpunen, Stephanie and Trigg, Lisa and Rodrigues, Ricardo (2014) Public reporting in health and long-term care to facilitate provider choice Policy Summary, World Health Organization, Regional Office for Europe, and European Observatory on Health Systems and Policies, Copenhagen Ø, Denmark.

Rodrigues, Ricardo and Trigg, Lisa and Schmidt, Andrea E. and Leichsenring, Kai (2014) The public gets what the public wants: experiences of public reporting in long-term care in Europe Health Policy, 116 (1). 84-94. ISSN 0168-8510


Malley, Juliette and Trigg, Lisa (2013) Measuring deaths in care homes: five reasons why it might not help identify poor quality care homes Health and Social Care at LSE (16 Jul 2013) Blog entry

Trigg, Lisa (2013) NHS TripAdvisor be aware: if you build it, they don’t always come The Conversation (29 Nov 2013) opinion

Trigg, Lisa (2013) Using online reviews in social care Social Policy and Administration, 48 (3). 361-378. ISSN 0144-5596


Trigg, Lisa (2012) Guest blog: using online reviews to choose care homes Age Uk Blog (25 Jul 2012) Blog entry

Trigg, Lisa (2012) Could TripAdvisor-style reviews work for social care providers? Health and Social Care at LSE (24 Aug 2012) Blog entry

Trigg, Lisa (2012) Using online reviews in social care PSSRU discussion paper, Personal Social Services Research Unit, London, UK.

Trigg, Lisa and Vieth, Helen Clare (2012) EU collaboration on cross-border long-term care at the ILPN conference 2012 Health and Social Care at LSE (16 Aug 2012) Blog entry


Trigg, Lisa (2011) Introduction: the demand for long-term care for older people Eurohealth, 17 (2-3). 1-2. ISSN 1356-1030

Trigg, Lisa (2011) Patients' opinions of health care providers for supporting choice and quality improvement Journal of Health Services Research and Policy, 16 (2). 102-107. ISSN 1355-8196

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