Best, Katie

Dr Katie Best  


Position held

Foundation of Management Education Fellow


Non LSE positions held

Practice Theme Committee of the Academy of Management

Chair of Industry Engagement


Experience keywords:

cultural and creative industries; frontline workers; museums and galleries; organisational interaction; privatisation of Higher Education; strategy as practice; tour guides; workplace communication

Research summary > [Click to expand]

Katie's research pertains to the 'practice-based turn' in management studies. She has focused on issues relating to work and society in Higher Education, the cultural sector and technology-rich environments. She uses ethnographic and workplace studies to explore the real world of work and most recently has explored the changing work practices brought about by the growth of private HE providers.

Katie has provided consultancy to a blue-chip pharmaceutical firm on their communication strategies and to the V&A Museum, where she reinvigorated their visitor engagement strategy. She has also designed and developed bespoke executive education, degree programmes and training courses for a number of organisations including Simmons and Simmons LLP, T-Systems and a number of other City law and finance firms.

Sectors and industries to which research relates:

Creative Industries and Culture

Countries and regions to which research relates:

Europe; UK; USA


French [Spoken: Intermediate, Written: Intermediate]

Media experience:

Radio; TV

Contact Points

LSE phone number:

+44 (0)20 7107 5120

LSE email:



Best, Katie and Hindmarsh, Jon (2018) Embodied spatial practices and everyday organization: the work of tour guides and their audiences Human Relations. ISSN 0018-7267 (In Press)


Best, Katie (2012) Making museum tours better: understanding what a guided tour really is and what a tour guide really does Museum Management and Curatorship, 27 (1). 35-52. ISSN 0964-7775


Best, Katie (2011) Education is the real deal Times Higher Education (17 Mar 2011) Website

Best, Katie and Kunter, A (2011) Inside the sausage factory: serving the spectacular up as standard in BPP University Collage. In: Building and Sustaining High Performance Organisations in a Challenging Environment, 13-15 September 2011, Birmingham, UK

Best, Katie (2011) Strategy in practice: re-categorising tour guides as strategists. In: Academy of Management conference, 12-16 August 2011, Texas, USA


Best, Katie (2010) Big bangers theory Times Higher Education Supplement (6 May 2010) Website


Best, Katie (2009) Interaction and interpretation: reconsidering the work of tour guides in museums and galleries. In: British Academy of Management Conference, 15-17 September 2010, Brighton, UK


Fraser, Mike and Hindmarsh, Jon and Best, Katie and Heath, Christian and Biegel, Greg and Greenhalgh, Chris and Reeves, Stuart (2006) Remote collaboration over video data: towards real-time e-social science Computer Supported Cooperative Work, 15 (4). 257-279. ISSN 0925-9724


Fraser, Mike and Biegel, Greg and Best, Katie and Hindmarsh, Jon and Heath, Christian and Greenhalgh, Chris and Reeves, Stuart (2005) Object-Focused Interaction in e-Social Science. In: First International Conference on e-Social Science, 22 - 24 June 2005, Manchester, UK

Fraser, Mike and Biegel, Greg and Best, Katie and Hindmarsh, Jon and Heath, Christian and Greenhalgh, Chris and Reeves, Stuart (2005) Distributing data sessions: supporting remote collaboration with video data. In: First International Conference on e-Social Science, 22 - 24 June 2005, Manchester, UK

Expert Image

Personal website



Best Paper Proceedings, Academy of Management (2011); nominated for Best Stream Paper, Strategy as Practice Stream, Academy of Management (2011); Award for Cultural and Creative Industries Track Prize, British Academy of Management conference (2009)

Short bio >

Katie gained her MRes and PhD at King’s College London with ESRC sponsorship. Before joining LSE, Katie was Director of MBA Programmes at BPP Business School. Katie is Chair of Industry Engagement in the Practice Theme Committee at Academy of Management, an external examiner for University of East London and has been a guest lecturer at Cass Business School, Hanken School of Economics and Lancaster School of Management.

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