Willcocks, Leslie

Mingers, John and Willcocks, Leslie P. (2017) An integrative semiotic methodology for IS research Information and Organization, 27 (1). 17-36. ISSN 1471-7727

Willcocks, Leslie and Lacity, Mary and Craig, Andrew (2017) Robotic process automation: strategic transformation lever for global business services? Journal of Information Technology Teaching Cases. 1-12. ISSN 2043-8869

Lacity, Mary and Willcocks, Leslie P. (2017) Conflict resolution in business services outsourcing relationships The Journal of Strategic Information Systems. ISSN 0963-8687

Lacity, Mary and Willcocks, Leslie P. and Craig, Andrew (2015) Robotic process automation at Telefónica O2 The Outsourcing Unit Working Research Paper Series, Paper 15/02. The London School of Economics and Political Science, London, UK.

Willcocks, Leslie P. and Lacity, Mary (2015) Nine likely scenarios arising from the growing use of robots LSE Business Review (29 Sep 2015) Blog entry

Willcocks, Leslie P. and Lacity, Mary and Craig, Andrew (2015) The IT function and robotic process automation The Outsourcing Unit Working Research Paper Series, Paper 15/05. The London School of Economics and Political Science, London, UK.

Lacity, Mary and Willcocks, Leslie P. and Craig, Andrew (2015) Robotic process automation: mature capabilities in the energy sector The Outsourcing Unit Working Research Paper Series, Paper 15/06. The London School of Economics and Political Science, London, UK.

Willcocks, Leslie P. and Lacity, Mary C. (2015) Businesses will increasingly use robots to deal with theexplosion of data LSE Business Review (15 Sep 2015) Blog entry

Lioliou, Eleni and Zimmermann, Angelika and Willcocks, Leslie P. and Gao, Lan (2014) Formal and relational governance in IT outsourcing: substitution, complementarity and the role of the psychological contract Information Systems Journal, 24 (6). 503-535. ISSN 1350-1917

Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A. (2014) Moving to the cloud corporation: how to face the challenges and harness the potential of cloud computing Palgrave Macmillan, Basingstoke, UK. ISBN 9781137347466

Bhimani, Alnoor and Willcocks, Leslie P. (2014) Digitisation, ‘big data’ and the transformation of accounting information Accounting and Business Research, 44 (4). 469-490. ISSN 0001-4788

Mingers, John and Willcocks, Leslie P. (2014) An integrative semiotic framework for information systems: the social, personal and material worlds Information and Organization, 24 (1). 48-70. ISSN 1471-7727

Oshri, Ilan and Kotlarsky, Julia and Willcocks, Leslie P. (2013) Advances in global sourcing: models, governance, and relationships: 7th global sourcing workshop 2013 Val d'Isère, France, March 11-14, 2013 revised selected papers Lecture Notes in Business Information Processing, 163. ISSN 1865-1348

Mingers, John and Mutch, A. and Willcocks, Leslie P. (2013) Critical realism in information systems research MIS Quarterly: Management Information Systems, 37 (3). 795-802. ISSN 0276-7783

Abbott, Pamela and Zheng, Yingqin and Du, Rong and Willcocks, Leslie (2013) From boundary spanning to creolization: a study of Chinese software and services outsourcing vendors The Journal of Strategic Information Systems, 22 (2). 121-136. ISSN 0963-8687

Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A. (2013) Cloud sourcing and innovation: slow train coming? A composite research study Strategic Outsourcing: an International Journal, 6 (2). 184-202. ISSN 1753-8297

Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A. (2013) Cloud computing as innovation: studying diffusion Lecture Notes in Business Information Processing, 163. 117-131. ISSN 1865-1348

Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A. (2013) Cloud computing as innovation: studying diffusion. In advances in global sourcing: models, governance and relationships In: Oshri, Ilan and Kotlarsky, Julia and Willcocks, Leslie P., (eds.) Advances in Global Sourcing. Models, Governance, and Relationships. Lecture notes in business information processing (163). Springer, London, UK, 117-131. ISBN 9783642409509

Willcocks, Leslie P. and Lacity, Mary C. (2012) Introduction: the emerging IT outsourcing landscape In: Willcocks, Leslie P. and Lacity, Mary C., (eds.) The New It Outsourcing Landscape: From Innovation to Cloud Services. Palgrave Macmillan, Basingstoke, UK. ISBN 9780230358812

Lacity, Mary C. and Khan, Shaji A. and Willcocks, Leslie P. (2012) Theory in outsourcing: the new challenge In: Willcocks, Leslie P. and Lacity, Mary C., (eds.) The New It Outsourcing Landscape: From Innovation to Cloud Services. Palgrave Macmillan, Basingstoke, UK. ISBN 9780230358812

Willcocks, Leslie P. and Oshri, Ilan and Hindle, John (2012) Best of breed versus bundled services In: Lacity, Mary C. and Willcocks, Leslie P., (eds.) Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services. Technology, work and globalization. Palgrave Macmillan, Basingstoke, UK. ISBN 9781137005571

Willcocks, Leslie P. and Lacity, Mary C. (2012) What providers say about managing outsourced services In: Lacity, Mary C. and Willcocks, Leslie P., (eds.) Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services. Technology, work and globalization. Palgrave Macmillan, Basingstoke, UK. ISBN 9781137005571

Abbott, Pamela and Zheng, Yingqin and Dhu, Rajesh and Willcocks, Leslie P. (2012) Offshoring – cross cultural strategies In: Willcocks, Leslie P. and Lacity, Mary C., (eds.) The New It Outsourcing Landscape: From Innovation to Cloud Services. Palgrave Macmillan, Basingstoke, UK. ISBN 9780230358812

Lacity, Mary C. and Willcocks, Leslie P. (2012) What providers say about establishing the outsourcing arrangement In: Lacity, Mary C. and Willcocks, Leslie P., (eds.) Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services. Technology, work and globalization. Palgrave Macmillan, Basingstoke, UK. ISBN 9781137005571

Whitley, Edgar A. and Willcocks, Leslie P. (2012) Innovation - step change in outsourcing: towards collaborative innovation In: Willcocks, Leslie P. and Lacity, Mary C., (eds.) The New It Outsourcing Landscape: From Innovation to Cloud Services. Palgrave Macmillan, Basingstoke, UK. ISBN 9780230358812

Lacity, Mary C. and Willcocks, Leslie P. (2012) Preface: advanced outsourcing practice: rethinking ITO, BPO and cloud services In: Lacity, Mary C. and Willcocks, Leslie P., (eds.) Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services. Technology, work and globalization. Palgrave Macmillan, Basingstoke, UK. ISBN 9781137005571

Willcocks, Leslie P. and Griffiths, Catherine (2012) Capabilities – the neglected role of middle management in outsourcing and offshoring In: Willcocks, Leslie P. and Lacity, Mary C., (eds.) The New It Outsourcing Landscape: From Innovation to Cloud Services. Palgrave Macmillan, Basingstoke, UK. ISBN 9780230358812

Lacity, Mary C. and Khan, Shaji A. and Yan, Aihua and Willcocks, Leslie P. (2012) Mapping the IT outsourcing landscape: review and future directions In: Willcocks, Leslie P. and Lacity, Mary C., (eds.) The New It Outsourcing Landscape: From Innovation to Cloud Services. Palgrave Macmillan, Basingstoke, UK. ISBN 9780230358812

Lacity, Mary C. and Willcocks, Leslie P. and Solomon, Stan (2012) Robust practices from two decades of ITO and BPO research In: Lacity, Mary C. and Willcocks, Leslie P., (eds.) Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services. Technology, work and globalization. Palgrave Macmillan, Basingstoke, UK. ISBN 9781137005571

Venters, Will and Whitley, Edgar A. and Willcocks, Leslie P. and Hindle, John (2012) Cloud on the landscape - promises and challenges In: Willcocks, Leslie P. and Lacity, Mary C., (eds.) The New It Outsourcing Landscape: From Innovation to Cloud Services. Palgrave Macmillan, Basingstoke, UK. ISBN 9780230358812

Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A. and Hindle, John (2012) Shifting to cloud services: current challenges and future opportunities In: Lacity, Mary C. and Willcocks, Leslie P., (eds.) Advanced Outsourcing Practice: Rethinking Ito, Bpo and Cloud Services. Technology, work and globalization. Palgrave Macmillan, Basingstoke, UK. ISBN 9781137005571

Kotlarsky, Julia and Oshri, Ilan and Willcocks, Leslie P., eds (2012) The dynamics of global sourcing: perspectives and practices:6th Global Sourcing Workshop 2012 Lecture notes in business information processing (130). Springer, 142-163. ISBN 9783642339196

Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A. (2012) Cloud and the future of business: from costs to innovation: part four: innovation Accenture In association with The Outsourcing Unit London School of Economics and Political Science, London, UK.

Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A. (2012) Cloud and the future of business: from costs to innovation: part three: impact Accenture In association with The Outsourcing Unit London School of Economics and Political Science, London, UK.

Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A. (2012) Cloud and the future of business: from costs to innovation: part two: challenges Accenture In association with The Outsourcing Unit London School of Economics and Political Science, London, UK.

Willcocks, Leslie P. and Lacity, Mary C., eds (2012) The new IT outsourcing landscape: from innovation to cloud services Palgrave Macmillan, Basingstoke, UK. ISBN 9780230358812

Cordella, Antonio and Willcocks, Leslie P. (2012) Government policy, public value and IT outsourcing: the strategic case of ASPIRE Journal of Strategic Information Systems, 21 (4). 295-307. ISSN 0963-8687

Lacity, Mary C. and Willcocks, Leslie P., eds (2012) Advanced outsourcing practice: rethinking ITO, BPO and cloud services Technology, work and globalization. Palgrave Macmillan, Basingstoke, UK. ISBN 9781137005571

Willcocks, Leslie and Venters, Will and Whitley, Edgar A. (2012) Cloud sourcing: implications for managing the IT function In: Kotlarsky, Julia and Oshri, Ilan and Willcocks, Leslie P., (eds.) The Dynamics of Global Sourcing: Perspectives and Practices: 6th Global Sourcing Workshop 2012. Lecture notes in business information processing (130). Springer, 142-163. ISBN 9783642339196

Willcocks, Leslie P. and Oshri, Ilan and Kotlarsky, Julia and Rottman, Joseph W. (2011) Outsourcing and offshoring engineering projects: understanding the value, sourcing models, and coordination practices IEEE Transactions on Engineering Management, 58 (4). 706-716. ISSN 0018-9391

Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A. (2011) Cloud and the future of business: from costs to innovation: part five: management Accenture In association with The Outsourcing Unit London School of Economics and Political Science, London, UK.

Willcocks, Leslie P. and Venters, Will and Whitley, Edgar A. (2011) Cloud and the future of business: from costs to innovation: part one: promise Accenture In association with The Outsourcing Unit London School of Economics and Political Science, London, UK.

Willcocks, Leslie P. (2011) Austerity will lead to further government outsourcing, but key lessons need to be learnt to avoid the mistakes of the past British Politics and Policy at LSE (12 May 2011) Blog entry

Whitley, Edgar A. and Willcocks, Leslie P. (2011) Achieving step-change in outsourcing maturity: toward collaborative innovation MIS Quarterly Executive, 10 (3). 95-109. ISSN 1540-1960

Lacity, Mary and Willcocks, Leslie P. and Khan, Shaji (2011) Beyond transaction cost economics: towards an endogenous theory of information technology outsourcing Journal of Strategic Information Systems, 20 (2). 139-157. ISSN 0963-8687

Lacity, Mary C. and Solomon, Stan and Yan, Aihua and Willcocks, Leslie P. (2011) Business process outsourcing studies: a critical review and research directions Journal of Information Technology, 26 (4). 221-258. ISSN 0268-3962

Willcocks, Leslie P. and Griffiths, Catherine (2010) The crucial role of middle management in outsourcing MIS Quarterly Executive, 9 (3). 177-193. ISSN 1540-1960

Lioliou, Eleni and Willcocks, Leslie P. (2010) Portfolios of control: researching discourses in IT outsourcing Global Sourcing of Information Technology and Business Processes, 55. 103-118. ISSN 1865-1348

Seddon, P. B. and Reynolds, Peter and Willcocks, Leslie P. (2010) Post-merger IT integration: a comparison of two case studies. In: PACIS 2010 - 14th Pacific Asia Conference on Information Systems, 9 - 12 July 2010, Taipei, Taiwan.

Cordella, Antonio and Willcocks, Leslie P. (2010) Outsourcing, bureaucracy and public value: reappraising the notion of the “contract state” Government Information Quarterly, 27 (1). 82-88. ISSN 0740-624X

Lacity, Mary and Khan, Shaji and Yan, Aihua and Willcocks, Leslie P. (2010) A review of the IT outsourcing empirical literature and future research directions Journal of Information Technology, 25 (4). 395-433. ISSN 0268-3962

Lioliou, Eleni and Willcocks, Leslie (2009) IT outsourcing governance: illuminating on the interplay between contractual and relational governance In: Icis 2009 Proceedings. Paper (82). Association for Information Systems.

Willcocks, Leslie P. and Lacity, Mary, eds (2009) Outsourcing information systems: perspectives, practices, globalisation Sage library in business and management, 3. Sage, London, UK. ISBN 9781848604452

Lacity, Mary C. and Khan, Shaji A. and Willcocks, Leslie P. (2009) A review of the IT outsourcing literature: insights for practice Journal of Strategic Information Systems, 18 (3). 130-146. ISSN 0963-8687

Willcocks, Leslie P. and Whitley, Edgar A. (2009) Developing the information and knowledge agenda in information systems: insights from philosophy Information Society, 25 (3). 190-197. ISSN 0197-2243

Willcocks, Leslie P. and Lacity, Mary (2009) The practice of outsourcing: from information systems to BPO and offshoring Palgrave, London, UK. ISBN 9780230205413

Willcocks, Leslie P. and Griffiths, Catherine and Kotlarsky, Julia (2009) Beyond BRIC: offshoring in non-BRIC countries: Egypt – a new growth market: an LSE Outsourcing Unit report January 2009 An LSE Outsourcing Unit report, London School of Economics and Political Science, London, UK.

Lacity, Mary and Willcocks, Leslie P. and Rottman, J (2008) Global outsourcing of back office services: lessons, trends and enduring challenges Strategic Outsourcing Journal, 1 (1). 13-34. ISSN 1753-8297

Willcocks, Leslie P. and Feeny, David and Lacity, Mary (2008) Transforming human resource processes through outsourcing: enterprise partnership at BAE Systems In: Grover, Varun and Markus, M. L., (eds.) Business Process Transformation. Advances in management information systems. M. E. Sharpe, Armonk, NY, USA. ISBN 9780765611918

Oshri, Ilan and Kotlarsky, Julia and Willcocks, Leslie P. (2008) Missing links: building critical social ties for global collaborative work Communications of the ACM, 51 (4). 76-81. ISSN 0001-0782

Cordella, Antonio and Willcocks, Leslie P. (2008) E-Bureaucracy and the new service delivery state: balancing outsourcing and in-house operations In: Contini, Francesco and Lanzara, Giovan Francesco, (eds.) Ict and Innovation in the Public Sector : European Perspectives in the Making of E-Government. Technology, work and globalization series. Palgrave Macmillan Ltd, Basingstoke, UK. ISBN 023022489X

Lacity, Mary and Willcocks, Leslie P. (2008) Information systems and outsourcing: studies in theory and practice Palgrave, London, UK. ISBN 9780230205376

Kotlarsky, Julia and Van Fenema, Paul C. and Willcocks, Leslie P. (2008) Developing a knowledge-based perspective on coordination: the case of global software projects Information and Management, 45 (2). 96-108. ISSN 0378-7206

Willcocks, Leslie P. and Lee, Allan, eds (2008) Major currents in information systems Sage library in business and management, 6. Sage, London, UK. ISBN 9781412922623

Willcocks, Leslie P. and Whitley, Edgar A. and Avgerou, Chrisanthi (2008) The ranking of top IS journals: a perspective from London School of Economics European Journal of Information Systems, 17 (2). 163-168. ISSN 0960-085X

Willcocks, Leslie P. (2007) Offshore, nearshore, bestshore - are you sure? Mutual Fund Technologies Focus, Winter (2007). 54-56.

Willcocks, Leslie P. and Cullen, Sara (2007) The CEO role in delivering strategic advantage The outsourcing enterprise, 1. Logica in association with Warwick Business School, London, UK.

Willcocks, Leslie P. and Lacity, Mary and Cullen, S (2007) Information technology sourcing: fifteen years of learning In: Mansell, Robin, (ed.) Oxford Handbook of Information and Communication Technologies. Oxford University Press, Oxford, UK, 244-272. ISBN 9780199266234

Kotlarsky, Julia and Oshri, Ilan and Willcocks, Leslie P. (2007) Social ties in globally distributed software teams: beyond face-to-face meetings Journal of Global Information Technology Management, 10 (4). 7-34. ISSN 1097-198X

Willcocks, Leslie P. and Reynolds, Peter (2007) IT outsourcing and rebuilding core capabilities at Commonwealth Bank Australia: case research 1997-2007. In: 3rd, International Conference on Outsourcing of Information Services (ICOIS), May 2007, Heidelberg, Germany

Willcocks, Leslie P. and Cullen, Sara and Seddon, Peter B. (2007) IT outsourcing configuration : case research into structural attributes and consequences. In: European Conference in Information Systems (ECIS), 7-9 June 2007, St. Gallen, Switzerland

Willcocks, Leslie P. and Oshri, Ilan and Kotlarsky, Julia (2007) Global software development: exploring socialization in strategic distributed projects Journal of Strategic Information Systems, 16 (1). 25-49. ISSN 0963-8687

Seddon, Peter B and Cullen, Sara and Willcocks, Leslie P. (2007) Does Domberger's theory of 'the contracting organization' explain why organizations outsource IT and the levels of satisfaction achieved? European Journal of Information Systems, 16 (3). 237-257. ISSN 0960-085X

Willcocks, Leslie P. and Oshri, Ilan and Kotlarsky, Julia (2007) Expertise management in a distributed context: the case of offshore IT outsourcing In: Virtuality and Virtualization. IFIP International Federation for Information Processing, 236. Springer, 295-314. ISBN 9780387730240

Willcocks, Leslie P. and Finnegan, David (2007) Implementing CRM - from technology to knowledge John Wiley series in information systems. Wiley, Chichester, UK. ISBN 9780470065266

Willcocks, Leslie P. and Reynolds, Peter and Feeny, David (2007) Evolving IS capabilities to leverage the external IT services market MIS Quarterly Executive, 6 (3). 127-145. ISSN 1540-1960

Oshri, Ilan and Kotlarsky, Julia and Willcocks, Leslie P. (2007) Managing dispersed expertise in IT offshore outsourcing, lessons from Tata consultancy services MIS Quarterly Executive, 6 (2). 53-65. ISSN 1540-1960

Willcocks, Leslie and Reynolds, Peter (2007) Building core IS capabilities for business change: the Commonwealth Bank case In: Icis 2007 Proceedings. Paper (2). Association for Information Systems.

Willcocks, Leslie P. and Feeny, David (2006) Retained capabilities for IT and back-office outsourcing MIS Quarterly Executive. ISSN 1540-1960

Willcocks, Leslie P. and Cullen, S. and Lacity, M. (2006) The outsourcing enterprise: selecting and leveraging supplier capabilities. In: Mediterranean Conference on Information Systems, 5-9 Oct 2006, Venice, Italy

Lacity, Mary and Feeny, David and Willcocks, Leslie P. (2006) The twelve supplier capabilities: part II Cutter Consortium, Arlington, MA., USA.

Lacity, Mary and Willcocks, Leslie P. and Feeny, David (2006) The twelve supplier capabilities: part I Cutter Consortium, Arlington, MA., USA.

Willcocks, Leslie P. (2006) Michel Foucault in the social study of ICTs: critique and reappraisal Social Science Computer Review, 24 (3). 274-295. ISSN 0894-4393

Kotlarsky, Julia and Van Fenema, Paul C. and Willcocks, Leslie P. (2006) Case research in global software projects: coordinating through knowledge. In: International Conference in Information Systems (ICIS), 10-13 Dec 2006, Milwaukee, Wisconsin, USA

Willcocks, Leslie P. and Finnegan, David (2006) Knowledge sharing issues in the introduction of a new technology Journal of Enterprise Information Management, 19 (6). 568-590. ISSN 1741-0398

Feeny, David and Willcocks, Leslie P. and Lacity, Mary (2006) Business process outsourcing, knowledge and innovation - a study of enterprise partnership In: Hirschheim, Rudy and Heinzl, Armin and Dibbern, Jens, (eds.) Information Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges. Springer-Verlag, Berlin, UK, 543-582. ISBN 9783540348757

Willcocks, Leslie P. and Cullen, S. and Seddon, P. (2006) What is IT outsourcing success? a multi-dimensional perspective In: Proceedings of the Thirty-Eighth Hawaii International Conference on Systems Sciences. IEEE, Honolulu, USA.

Willcocks, Leslie P. and Feeny, David and Olson, Nancy (2006) Implementing core IS capabilities: Feeny–Willcocks IT governance and management framework revisited European Management Journal, 24 (1). 28-37. ISSN 0263-2373

Willcocks, Leslie P. and Feeny, David (2006) IT outsourcing and core IS capabilities: challenges and lessons at Dupont Information Systems Management, 23 (1). 49-56. ISSN 1058-0530

Ciborra, Claudio and Willcocks, Leslie P. (2006) The mind or the heart?: it depends on the (definition of) situation Journal of Information Technology, 21 (3). 129-139. ISSN 0268-3962

Gray, Paul and Lyytinen, Kalle J. and Saunders, Carol S. and Watson, Richard T. and Willcocks, Leslie P. and Zwass, Vladimir (2006) How shall we manage our journals in the future: a discussion of Richard T. Watson's proposals at ICIS 2004 Communications of the AIS, 18 (14). 275-295. ISSN 1529-3181

Willcocks, Leslie P. and Lacity, Mary and Kern, T. (2005) Netsourcing: survey and critique Journal of Global Information Management. ISSN 1062-7375

Cullen, Sara and Seddon, Peter and Willcocks, Leslie P. (2005) Managing outsourcing: the lifecycle imperative MIS Quarterly Executive, 4 (1). ISSN 1540-1960

Willcocks, Leslie P. (2005) Eye of the market 2 - social capital: the London insurance market's secret weapon? Knowledge Capital Partners, London, UK.

Willcocks, Leslie P. and Cullen, Sara (2005) The power of relationships The outsourcing enterprise, 2. Logica in association with the London School of Economics, London, UK.

Feeny, David and Lacity, Mary and Willcocks, Leslie P. (2005) Taking the measure of outsourcing providers Mit Sloan Management Review, 46 (3). 41-48. ISSN 0019-848x

Willcocks, Leslie P. (2005) Risk and ICTS In: Hoque, Faisal and Sambamurthy, V. and Zmud, Robert and Trainer, Tom and Wilson, Carl, (eds.) Winning the Three-Legged Race: When Business and Technology Run Together. Prentice Hall, New York, USA, 167-169. ISBN 9780131877269

Oshri, Ilan and Kotlarsky, Julia and Willcocks, Leslie P. (2005) Before, during, and after face-to-face meetings: lifecycle of social ties in globally distributed teams. In: International Conference on Information Systems, 11-14 Dec 2005, Las Vegas, USA

Cullen, Sara and Seddon, Peter B. and Willcocks, Leslie P. (2005) IT outsourcing configuration : research into defining and designing outsourcing arrangements Journal of Strategic Information Systems, 14 (4). 357-387. ISSN 0963-8687

Willcocks, Leslie P. and Hindle, J. and Feeny, David (2005) IT and business process outsourcing: the knowledge potential It Management Select, 11 (4). 75-83. ISSN 1383-9667

Finnegan, David and Willcocks, Leslie P. (2005) Knowledge issues in the introduction of CRM systems: tacit knowledge, psychological contracts, subcultures and impacts. In: The 13th European Conference on Information Systems, 26-28 May 2005, Regensburg, Germany

Willcocks, Leslie P. and Feeny, D. (2004) Managing strategic IT projects: CLASS (b) the IBM experience European Case Clearing House, Cranfield, UK.

Willcocks, Leslie P. and Feeny, D. (2004) Managing strategic IT projects: CLASS (a) the Norwich Union experience European Case Clearing House, Cranfield, UK.

Cullen, Sara and Willcocks, Leslie P. (2004) IT outsourcing: carving the right strategy General Management Review, 2004 (Jan-Ma). 1-6.

Willcocks, Leslie P. (2004) Eye of the market 1 - the London insurance market: modernisation or muddle? Knowledge Capital Partners, London, UK.

Willcocks, Leslie P. and Lacity, M. and Feeny, D. (2004) Transforming a human resource function through outsourcing: the BAE systems - xchanging enterprise partnership European Case Clearing House, Cranfield, UK.

Plant, Robert and Willcocks, Leslie P. (2004) The sourcing of ebusiness projects: research into practice. In: The Thirty-Seventh Hawaii International Conference on Systems Sciences, 5-8 Jan 2004, Hawaii, USA

Willcocks, Leslie P. and Hindle, J. and Feeny, D. and Lacity, M. (2004) Leveraging knowledge through outsourcing: enterprise partnering in the London insurance market In: Lawson, R., (ed.) Achieving Competitive Advantage Through Collaborative Partnerships. CxO, London, UK.

Lacity, M. and Willcocks, Leslie P. and Feeny, D. (2004) BPO as enterprise partnership: the BAE-Xchanging transformation strategy for HR procurement In: Brudenall, Peter, (ed.) Technology and Offshore Outsourcing Strategies. Palgrave, 133-161. ISBN 9781403946195

Sauer, C. and Willcocks, Leslie P. (2004) Strategic alignment revisited: connecting organisational architecture and IT infrastructure. In: The Thirty-Seventh Hawaii International Conference on Systems Sciences, 5-8 Jan 2004, Hawaii, USA

Willcocks, Leslie P. and Plant, Robert (2004) The e-sourcing opportunity: from projects to ASPs and value networks In: Currie, Wendy, (ed.) Value Creation for E-Business Models. Butterworth-Heinemann, Oxford, UK, 253-282. ISBN 9780750661409

Willcocks, Leslie P. and Hindle, John and Feeny, David and Lacity, Mary (2004) IT and business process outsourcing: the knowledge potential Information Systems Management, 21 (3). 7-15. ISSN 1058-0530

Willcocks, Leslie P. and Mingers, John (2004) Social theory and philosophy for information systems Wiley series in information systems. John Wiley & Sons Ltd, Chichester, UK. ISBN 9780470851173

Willcocks, Leslie P. (2003) Outsourcing and knowledge: the missed opportunity Information Economics Journal, 1 (1). ISSN 1740-7052

Willcocks, Leslie P. and Feeny, D. (2003) Implementing core IT capabilities. In: Society for Information Management Conference, December 2003, Seattle

Willcocks, Leslie P. (2003) IT outsourcing myths: too good to be false Information Economics Journal, 1 (2). ISSN 1740-7052

Willcocks, Leslie P. and Cullen, Sara (2003) Intelligent IT outsourcing: eight building blocks for success Computer weekly professional. Butterworth-Heinemann, Oxford. ISBN 9780750656511

Willcocks, Leslie P. and Seddon, Peter B and Shanks, Graeme (2003) Second wave enterprise resource planning systems: implementing for effectiveness Cambridge University Press, Cambridge. ISBN 9780521819022

Willcocks, Leslie P. and Hindle, John and Feeny, David and Lacity, Mary (2003) Knowledge in outsourcing: the missed business opportunity Knowledge Management, 7 (2). ISSN 1369-1368

Willcocks, Leslie P. and Sauer, C. (2003) Building a platform for e-business: business and technology choices In: Chowdury, Subir, (ed.) Next Generation Business Handbook. Wiley, Chichester, UK, 1183-1198. ISBN 9780471669968

Hindle, John and Willcocks, Leslie P. and Feeny, David and Lacity, Mary (2003) Value-added outsourcing at Lloyd's and BAE Systems Knowledge Management Review, 6 (4). 28-31. ISSN 1369-7633

Willcocks, Leslie P. (2003) IT and business process outsourcing in Europe, USA and Australia: recent research. In: Knowledge Intensive Services and Changing Organisational Forms, 26-27 November 2003, Manchester, UK

Lacity, Mary and Feeny, David and Willcocks, Leslie P. (2003) Transforming a back-office function: lessons from BAE Systems' experience with an enterprise partnership MIS Quarterly Executive, 2 (2). 86-103. ISSN 1540-1960

Willcocks, Leslie P. and Plant, Robert (2003) How corporations e-source: from business technology projects to value networks Information Systems Frontiers, 5 (2). 175-193. ISSN 1387-3326

Plant, Robert and Willcocks, Leslie P. and Olson, Nancy (2003) Managing e-business performance: towards a revised balanced scorecard approach Information Systems and E-Business Management, 1 (3). 265-281. ISSN 1617-9846

Sauer, Chris and Willcocks, Leslie P. (2003) Establishing the business of the future: the role of organizational architecture and information technologies European Management Journal, 21 (4). 497-508. ISSN 0263-2373

Willcocks, Leslie P. and Olson, Nancy and Petherbridge, Peter (2002) Making IT count: strategy, delivery infrastructure Butterworth-Heinemann, Oxford, UK. ISBN 075064821X

Sauer, Chris and Willcocks, Leslie P. (2002) The evolution of the organizational architect Mit Sloan Management Review, 43 (3). 41-49. ISSN 1532-9194

Kern, Thomas and Willcocks, Leslie P. and Lacity, Mary (2002) Application service provision: risk assessment and mitigation MIS Quarterly Executive, 1 (2). 113-126. ISSN 1540-1960

Willcocks, Leslie P. and Kern, Thomas and Van Heck, E. (2002) The winner's curse in IT outsourcing: strategies for avoiding relational trauma California Management Review, 44 (2). 47-69. ISSN 0008-1256

Kern, Thomas and Willcocks, Leslie P. (2002) Exploring relationships in IT outsourcing: the interaction approach European Journal of Information Systems, 11 (1). 3-19. ISSN 0960-085X

Willcocks, Leslie P. (2002) How radical was IT-enabled BPR? Evidence on financial and business impacts International Journal of Flexible Manufacturing Systems, 14 (1). 11-31. ISSN 0920-6299

Kern, Thomas and Kreijger, Jeroen and Willcocks, Leslie P. (2002) Exploring ASP as sourcing strategy: theoretical perspectives, propositions for practice Journal of Strategic Information Systems, 11 (2). 153-177. ISSN 0963-8687

Seddon, Peter B. and Graeser, Valerie and Willcocks, Leslie P. (2002) Measuring organizational IS effectiveness: an overview and update of senior management perspectives The Database for Advances in Information Systems, 33 (2). 11-28. ISSN 0095-0033

Willcocks, Leslie P. and Lacity, Mary (2002) Survey of IT outsourcing experiences in US and UK organizations In: Tan, Felix. B, (ed.) Advanced Topics in Global Information Management. Advanced topics in global information management series. Idea Group Publishing, Hershey, 160-189.

Willcocks, Leslie P. and Kern, Thomas (2002) Contract, control and 'presentation' in IT outsourcing: research in thirteen organizations In: Tan, Felix. B, (ed.) Advanced Topics in Global Information Management. Advanced topics in global information management series. Idea Group Publishing, Hershey, PA, 227-249.

Willcocks, Leslie P. and Lacity, Mary (2001) Global IT outsourcing: search for business advantage John Wiley & Sons, Chichester, UK. ISBN 9780471899594

Willcocks, Leslie P. and Kern, Thomas (2001) The relationship advantage: information technologies, sourcing and management Oxford University Press, Oxford, UK. ISBN 9780199241927

Willcocks, Leslie P. and Plant, Robert (2001) Pathways to e-business leadership: getting from bricks to clicks Mit Sloan Management Review, 42 (3). 50-59. ISSN 1532-9194

Willcocks, Leslie P. (2001) Outsourcing IT and e-business In: Remenyi, Dan and Brown, Ann, (eds.) Make or Break Issues in It Management. Computer weekly professional (1st). Butterworth, Oxford, 17-40. ISBN 9780750650342

Francalanci, Chiara and Willcocks, Leslie P. and Kern, Thomas (2001) Internet and the horizontal integration of IT businesses European Management Journal, 19 (2). 145-156. ISSN 0263-2373

Willcocks, Leslie P. and Plant, Robert (2001) Pathways to e-business leadership: getting from Bricks to Clicks In: Brynjolfsson, Erik and Urban, Glen. L, (eds.) Strategies for E-Business Success. The Jossey-Bass business & management series. Jossey - Bass, San Francisco, CA, 115-138. ISBN 9780787958480

Willcocks, Leslie P. and Feeny, David (1999) Rethinking capabilities and skills in the information systems function In: Currie, Wendy and Galliers, Robert D., (eds.) Rethinking Mis. Oxford University Press, Oxford, 444-473. ISBN 9780198775324

Willcocks, Leslie P. (1999) Evaluating the outcomes of information systems plans In: Galliers, Robert D. and Leidner, Dorothy E. and Baker, B.S.H, (eds.) Strategic Information Management: Challenges and Strategies in Managing Information Systems. Butterworth Heinemann, Oxford, UK, 271-290. ISBN 075063975x

Christiaanse, Ellen and O'Callaghan, Ramon and Whitley, Edgar A. and Willcocks, Leslie P. (1998) Panel: doing and writing up case research: issues and practices In: Baets, Walter R. J., (ed.) Proceedings of the 6th European Conference on Information Systems: 4-6 June 1998. Euro-Arab Management School, University Aix-Marseille II, Aix-en-Provence, France, 1751. ISBN 9788492383306

Willcocks, Leslie P. and Lester, Stephanie and Graeser, Valerie (1998) Cybernomics and IT productivity: not business as usual European Management Journal, 16 (3). 272-283. ISSN 0263-2373

Willcocks, Leslie P. and Currie, W. (1998) Analysing IT outsourcing decisions in the context of size, interdependency and risk Information Systems Journal, 8 (2). 119-143. ISSN 1350-1917

Willcocks, Leslie P. and Lester, S. (1997) In search of IT productivity: assessment issues Journal of the Operational Research Society, 48 (11). 1082-1094. ISSN 0160-5682

Willcocks, Leslie P. and Griffiths, Catherine (1997) Management and risk issues in major IT projects In: Willcocks, Leslie P. and Feeny, David and Islei, G, (eds.) Managing Information Technology as a Strategic Resource. McGraw-Hill Education, Maidenhead, UK, 203-237. ISBN 9780077093648

Willcocks, Leslie P. and Lacity, Mary and Feeny, David (1996) Sourcing information technology capability. A decision-making framework In: Earl, Michael, (ed.) Information Management: the Organizational Dimension. Oxford University Press, Oxford, UK, 399-425. ISBN 9780198257608

Willcocks, Leslie P. (1992) Strategy development and delivery: dealing with the IT evaluation question In: Brown, A, (ed.) Creating Business-Based It Strategies. UNICOM applied information technology series (14). Chapman and Hall, Dordrecht, NL, 105-134. ISBN 9780412459108

Willcocks, Leslie P. and Mason, David (1987) Computerising work: people, systems design and workplace relations Paradigm, London, UK. ISBN 0948825650

Willcocks, Leslie P. and Mason, David (1987) Computerising: lessons from the DHSS pensions strike Employee Relations, 9 (1). 17-22. ISSN 0142-5455