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How to contact us

For technical and editorial queries, please use:
lsewebsite@lse.ac.uk|

 

To contribute video and audio content, please use:
web.richmedia@lse.ac.uk|

Frequently asked questions

Are all LSE public lectures and events available as a podcast or video?

We aim to make all events from the public events| programme available as a podcast but this is subject to receiving permission from the speaker/s to do this, and subject to no technical problems with the recording of the event. 

Videos are made available when a video recording is requested by the event organiser and subject to receiving permission from the speaker/s.

When are LSE event podcasts and videos released?

Podcasts are normally available 1-2 working days after the event (usually the next working day), videos 1 - 3 working days after the event.

How do I download an audio or video file to my computer?

To download the file right click on the download link (or ctrl + click if you're using an pre-2010 Apple Mac|) and choose 'Save target as' or 'Save link as'.

When you left click on an audio or video link the behaviour of your web browser will depend on what software you have installed and how your web browser is configured. For instance, when you install Quicktime it will change the default behaviour of your web browser so that audio and video links play in the Quicktime web browser plug-in. If in doubt right click on the download link and choose 'Save target as' or 'Save link as'.

I have downloaded a video file why won't it play?

Our videos use the mp4, m4v or mov file format and h.264 video codec. Some PC's running older versions of Windows (2000, XP and Vista) may be unable to play this video format without additional software. If you're unable to play a video downloaded from our website we recommend that you install Quicktime| or VLC|, or install the MPEG-4 Video Decoder| for Windows Media Player. Alternatively play the video in our embedded media player in your web browser or on YouTube|

Why won't the embedded media player show on my iPhone, iPad or iPod?

The player that we use relies on Adobe Flash| which isn't supported by Apple mobile devices. If you're using an Apple mobile device tap on the audio or video download link and the file should open automatically in Quicktime. Alternatively browse all our content in our iTunes U| store using the iTunes app, or browse our video content in the YouTube| app.

Developments are underway make our media player compatible with Apple mobile devices and HTML5 complaint.

Why won't the embedded media player play the audio or video file?

If you're using an Apple mobile device then see above, if not you might need to install a more recent version of Adobe Flash|. Usually, however, this problem is because your corporate or academic network blocks the ports that are required for our media player. Ask your local IT support to unblock RTMP ports 1935 and 443. Alternatively click on the audio or video download link below the embedded media player, or browse all our content in our iTunes U| store, or browse our video content in our YouTube| channel.

What's iTunes U?

See the iTunes U| page.

What are webfeeds (RSS and Atom) and how do I use them?

RSS and Atom are the two most popular types of webfeed and are sometimes referred to simply as RSS. Webfeeds are used to syndicate frequently updated works such as news, audio and video in a standardised format. You can view the contents of a webfeed without having to revisit the website from which it originated, and you can also use them in your own blog or website. 

You can view and subscribe to webfeeds using most web browsers, just click on the feed link and add it to your bookmarks. You can also subscribe to webfeeds using feed readers, desktop widgets, and some email applications. If it's an audio or video feed you can also subscribe to it using a podcatcher e.g., iTunes|.

If you're using a feed reader or podcatcher that doesn't support multiple enclosures e.g., Internet Explorer or iTunes, or if you're in any doubt, please use our RSS feeds.

If you're using a feed reader that does support multiple enclosures e.g., Firefox, Safari, or Google Reader, you may want to use our Atom feeds which bunch together multiple media types into a single feed item e.g., a podcast and video of the same event.

How do I transfer a podcast or video to my mobile device?

This will depend on which mobile device you are using. Apple mobile devices transfer content from your computer using iTunes or you can download the content directly from our iTunes U| store to your device using the iTunes app. Other devices usually show up as a removable drive when you connect them to your computer and you would need to copy the audio or video file to the relevant folder on the device. Please see your manufacturer documentation for details.

Who do I contact if I have comment or suggestion regarding audio or video content on the LSE website, YouTube or iTunes U?

Please email lsewebsite@lse.ac.uk|

 

I'm organising an LSE public lecture or other event, how do I arrange for a podcast or video to be made available?  

Please see - arranging public lecture podcasts and videos|

Who produces the content on the video and audio website?

Public lecture podcasts and videos are produced and hosted by Web Services| in partnership with the Conference and Events Office|, and AV Services|.

Conference and Events Office: arrange permission and recording, liaise with event organisers, and publicise podcasts/videos on the events Twitter feed|.

AV Services: schedule the podcast recordings in the lecture capture system and set up the AV equipment in the lecture theatre.

Web Services: edit / post produce, meta tag and upload the media files, and then publish them on the website, webfeeds, iTunes U and YouTube.      

Other content is usually produced by LSE Communications team or by external production companies. Media files are sent to Web Services who meta tag, upload and publish them.

Who manages LSEs video and audio content?

The video and audio website, webfeeds, iTunes U, YouTube channel and rich media server are managed and maintained by Web Services|.

Is the content in the LSE iTunes U store available on the LSE website?

Yes we aim to make all corporate video and audio content available through all our media delivery channels. All the content in the LSE iTunes U| store is available in the LSE video and audio| website and all the video content is also available in the LSE YouTube| channel.

I would like some guidance on creating audio/video content for the web or I have some audio/video content that I would like to publish. What should I do?

If it's externally facing content for the website, iTunes U and YouTube please read the Web Services video and audio guide|. If it's pedagogical content for internal consumption i.e., course materials or academic lecture audio/video, please contact the LSE Centre for Learning Technology|.

 

 

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