Employees First, Customers Second: Turning Conventional Management Upside Down
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Speaker(s): Vineet Nayar
Chair: Professor Saul Estrin
Recorded on 9 November 2010 in Sheikh Zayed Theatre, New Academic Building.
Differentiation is crucial to maintaining and growing market share. But many organisations lack the courage to look inwards and discover exactly what their competitive advantage is and change accordingly. However, 5 years ago the Delhi-based IT Service provider HCL Technologies started on a change journey that identified exactly where their strengths and weaknesses lay and culminated in an entirely new management philosophy and organisational culture - one in which, for example, employees are not only accountable to managers but managers are accountable to employees. In this session Vineet Nayar explains the reasoning and methodologies and the dramatic impact the philosophy has had on company results. Vineet Nayar is Chief Executive Officer and whole time Board Director of HCL Technologies Ltd.
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