Centre for Analysis of Risk and Regulation: media player

Contributor(s): Dr Eva Heims, Professor Martin Lodge

Released on 29 January 2016

Economic regulation in the UK has increasingly emphasised the importance of customer engagement. However, there are variations across sectors and devolved regions. What explains these differences? Why has customer engagement become a central theme in contemporary regulation? Eva Heims (CARR/LSE) and Martin Lodge discuss the implications of this emphasis on customer engagement.