Leslie P Willcocks and Mary C Lacity (eds)
Palgrave Macmillan (15 May 2012)
The business and IT services market exceeded $us450 billion revenues in 2011 and will grow between 5-12 per cent per annum over the next five years. This book provides a detailed review of how managers and suppliers are changing their practices, and the challenges they face.
Written by the world's leading academics in the field, it gives detailed insight into new practices in innovation, offshoring, onshoring, capabilities required, project management and the promise and challenges of moving to cloud services. The authors also review the theory base for outsourcing and introduce a new and distinctive theory to guide practice.
This is a vital text for researchers, client organizations, suppliers and analysts needing to understand the latest developments in the outsourcing landscape, and the management practices that will support effective use of the external services market.
Professor Leslie Willcocks is professor of technology work and globalisation, director of the Outsourcing Unit, and head of the Information Systems and Innovation Group in the Department of Management, at LSE.
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