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New research helps people frightened by new technology

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New research by LSE and the National Institute of Adult Continuing Education (NIACE) has developed ways of teaching people the skills they need to make the most of today's information technology.

Mike Cushman|, information and communication manager, Dr Ela Klecun|, lecturer, both at the Information Systems and Innovation Group, LSE and Dr Alan Clarke, NIACE, worked with residents and community organisations at the St Martin's Estate in Lambeth, South London as part of the Penceil (How People Encounter E-Illiteracy and how they can take action to overcome it) project.

They found that people who have trouble with IT tend to be poorer, older and less well-educated than average. But their fears about IT were reasonable ones. They did not know how to get help with computers, or how to protect them from viruses and they were alarmed by media stories about the hazards of computer use.

Additionally, they were often prevented from using IT effectively by poor spelling as Mike Cushman explains: 'Many of the things people want to do with computers involve using search engines, which are very intolerant of words that are misspelt. Even with spellcheckers, that can mean people having a disappointing experience when they search online.'

The researchers involved in the Penceil project found that existing courses fail to help students do the things they most want. Top of the list are communicating by email, finding information online, and shopping via the web. The team developed and taught a course to help them do this and to overcome their fears about using computers and also developed more advanced material on topics such as contributing to blogs and online forums, as well as thinking about online privacy and the accuracy of the information found online.

Mr Cushman said: 'Most of the ICT training material we saw is designed to help people at work, not at home, and concentrates on word processing or spreadsheets. Too little is directed towards home use. This can worsen social exclusion. Governments want to deliver more services electronically, but few of the people we encountered had any awareness of this change. Our research has shown that it is possible for IT skills to be taught and for people's confidence as IT users to be enhanced.'

Ends

Contact:

Mike Cushman, 020 7955 7426 or email: m.cushman@lse.ac.uk|

Dr Ela Klecun, 020 7852 3693 or email: e.klecun@lse.ac.uk| 

Alexandra Saxon, ESRC Press Office, on 01793 413032, or by emailing: alexandra.saxon@esrc.ac.uk|

Notes

The Pencil project was funded by the Economic and Social Research Council (ESRC) as part of the ESRC's e-society programme. This £6.5 million initiative ends in October 2007 and is the UK's biggest-ever examination of how society uses and is changed by modern communications technology.

The main phase of the project consisted of interviews with 47 people in and around St Martin's, an area of high but not extreme social need, low income and educational attainment and high linguistic and ethnic diversity. The project had an advisory group from local community groups and education providers. Of the 47 sample, three were over 80 and 19 were born outside the UK. This part of the project was followed up by the development and delivery of the course Living with Computers in 12 one-hour lessons.

NIACE will use the findings of the Penceil project in its ongoing work within the government's Skills for Life initiative.

Press Cuttings

Source UK (22 October)
Frightened by New Technology?
A project funded by the Economic and Social Research Council (ESRC) on a South London housing estate has developed ways of teaching people the skills they need to make the most of today's information technology. A research group at the London School of Economics worked with residents and community organisations at the St Martin's Estate in Lambeth.
http://www.sourceuk.net/article/10/10745/frightened_by_new_technology.html|

Science Daily, USA (18 October)
Help At Hand For People Frightened By New Technology
A project funded by the Economic and Social Research Council on a South London housing estate has developed ways of teaching people the skills they need to make the most of today's information technology. NIACE Penceil project in its ongoing work within the government's Skills for Life initiative. A research group at the London School of Economics worked with residents and community organisations at the St Martin's Estate in Lambeth.
http://www.sciencedaily.com/releases/2007/10/071018075927.htm|

Informatics (18 October)
UK researchers reach out to techno-phobes 

Scenta (18 October)
Frightened by technology? Help is at hand
http://www.scenta.co.uk/home/1707604/frightened-by-technology-help-is-at-hand.htm|

Huliq (18 October)
Help at hand for people frightened by new technology
http://www.huliq.com/38552/help-at-hand-for-people-frightened-by-new-technology|

18 October 2007

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