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The Future Role of Trust in Work

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Employers will have to trust their workers much more in future if mobile working using the latest technology is to forge ahead.

That was a key point in research by Dr Carsten Sørensen| of LSE's Department of Information Systems, published in the report The Future Role of Trust in Work.

He describes how the old classical management hierarchies of the past are being replaced by flatter networked structures. He explained how micromanagement causes people to spend a lot of time proving that they are working, instead of getting on with actually working. The trick will be setting up a system where the workers see a benefit in being monitored. 'But building the kind of trust between management and workers can take years, and it can be erased in a second,' Sorensen notes.

The report was commissioned by Microsoft UK and launched on 30 November. To read the press release and to download the full report, click here|


To download a copy of the report or for more information contact: Justin Westcott, August One consultancy, on 020 8434 5695, email: Justin.Westcott@augustone.com| 

Press cuttings

Personnel Today Magazine
Trust is not a four-letter word (15 March 05)
Carsten Sorensen, LSE, is the author of The Future Role of Trust in Work - The Key Success Factor for Mobile Productivity, the first report from software giant Microsoft's ongoing research programme 'Tomorrow's Work'.

FT Report - IT Review
Still work in progress (23 Feb 05)
In 1984, Charles Handy advocated a revolution of the concept of work. IT has helped many people take advantage of flexible work arrangements and work from home. But this requires a degree of trust. According to Christian Sorensen, senior lecturer at LSE, who published a Microsoft-sponsored study on trust at work, the key is to manage these 'invisible' workers. 
No direct link

Financial Times (9 Dec 04)
P9. Recruitment: mid-level morale looks at an all-time low
The evidence from a series of recent reports and discussions points to a serious malaise in British middle management that needs some urgent intervention. Reference to Microsoft-sponsored report on the future role of trust in work by Carsten Sorensen, senior lecturer in Information Systems at LSE. 
No direct link

Observer (5 Dec 04)
Can we take the high road?
Reference to a research report commissioned by Microsoft on the future role of trust in work, LSE's Dr Carsten Sorensen points out that innovative services cannot be managed in the way companies have always managed mass production. 

Network World Vision (2 Dec 04)
Managers misuse tech to control workers, study says
Reference to research into The Future Role of Trust in Work, released this week by LSE and sponsored by Microsoft. Comments from Carsten Sorensen.

Silicon.com (2 Dec 04)
Connectivity creep - remembering we all need downtime 

The Inquirer (1 Dec 04)
Microsoft says IT Big Brother is watching you

What PC? (1 Dec 04)
Big Brother threatens 21st century workers

Computing (1 Dec 04)
Big Brother threatens 21st century workers

The Register (30 Nov 04)
Trust your employees, says Microsoft
British managers need to learn to trust their staff if the UK is to realise the full potential benefits of mobile and flexible working. This is the message of a newly-published white paper written by Carsten Sorensen, LSE, on behalf of Microsoft UK.

Silicon.com (30 Nov 04)
Leader: is mobile working really so great?
Research backed by Microsoft and LSE, found 'key success factors' for mobile productivity. Carsten Sorensen quoted. 

3 December 2004