| HBRRobotics and the Future of Work |
Lacity, Willcocks and Yan |
June 2015 |
| Findings from the 2015 IAOP Outsourcing World Summit Service Automation Survey |
Lacity, Willcocks and Yan |
April 2015 |
| The future is already here – it is just unevenly distributed |
Gibson, Willcocks and Craig |
2015 |
| 15/1 How Commonwealth Bank of Australia Gained Benefits Using a Standards-Based, Multi-Provider Cloud Model |
Schlagwein, Thorogood and Willcocks |
January 2015 |
| 14/1 Cloud Services: The Great Equalizer for Small and Medium-sized Enterprises? |
Lacity, Reynolds, Khan and Willcocks |
March 2014 |
| 13/2 South Africa’s Maturing BPO Service Advantage: Case Studies of Success 2013 |
Lacity, Willcocks and Craig |
November 2013 |
13/1 South Africa’s BPO Service Advantage Case Study:
radiant.law: Rethinking Legal services |
Lacity, Willcocks and
Craig |
November 2013 |
12/5 Legal Process Outsourcing:
LPO Provider Landscape |
Lacity and Willcocks |
September 2012 |
12/4 Becoming Strategic – South Africa’s BPO Service Advantage
Part 2 – Case Studies of Success |
Lacity, Willcocks and Craig |
November 2012 |
| 12/3 Becoming Strategic – South Africa’s BPO Service AdvantagePart 1: Main report |
Lacity, Willcocks and Craig |
November 2012 |
12/2 Mastering High Performance BPO:
The Case of Microsoft’s OneFinance |
Mary Lacity and Leslie Willcocks |
February
2012 |
12/1 Mastering High Performance BPO:
Strategic F&A Partnering at BP |
Leslie Willcocks and Mary Lacity |
February 2012 |
