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How to contact us

Residential Services Office 

3.02 Saw Swee Hock Student Centre
Houghton Street
London WC2A 2AE
Tel: +44 (0)20 7955 7531

Halls of residence queries: accommodation@lse.ac.uk

Private housing queries: private.housing@lse.ac.uk

Opening hours
Monday to Friday
9am to 5pm (Halls of Residence and Private Housing enquiries)

Residences Fees Team
LRB502 Lionel Robbins Building
Houghton Street
London WC2A 2AE
Tel: +44 (0)20 7955 7532 or,
Tel: +44 (0)20 7107 5252

Hall fee queries:



Accepting or declining an offer

Accept your offer

To accept your offer, you need to complete three steps:  

1. Accept your offer in Hallpad before the deadline stated in your offer email

This initial offer email also tells you which hall you have been allocated to and whether your place is in a single or shared room. Your actual rent level will be confirmed later in step three. Accepting the initial offer will tell us that you have read and understood the sample licence agreement and that you are willing to accept the actual agreement before moving in.

If your offer is for a place in a non LSE hall, continue to: Offers in non LSE halls

2. Confirm your place with the pre-payment

Please note: never send us your credit or debit card details over email or in the post.

The amount you need to pay is £250 (individuals) or £500 (couples).  Payment can be made via Hallpad. We will book your place at the residence only once we have received the pre-payment. If we have NOT received the pre-payment by the deadline as given in the offer email, your accommodation offer will be withdrawn.

NOTE:  Your pre-payment will be held throughout the term of your stay and is credited against your final terms' fees. 

3. Review and accept your licence agreement

Closer to your arrival date, we will confirm your actual rent level and the terms and conditions of living in your hall in a personalised licence agreement. Before you can arrive at the hall, you must review and accept this in Hallpad. Once this is made, your Hallpad account status will change to “Ready To Arrive”, and your acceptance is complete. From this point on, you will receive further important information about preparing for your arrival.

NOTE: We always try and match you to the rate level that you have asked for when you applied. Sometimes this is not possible, because:

  • the rate you selected in your application is not available in the hall where you have accepted an offer, or
  • there are too many applications for the rate band that you have selected.

NOTE: If you are NOT expecting to stay in your hall for the entire academic session you should note that you remain liable for the full fees, regardless of your departure date.

Offers in non LSE halls
If you were made an offer of accommodation with Lilian Knowles House, urbanest King's Cross, Zebra Housing Association or University of London halls, please accept your offer in Hallpad as detailed in step one above. We will then forward your details to the respective organisation, who will be in touch with you directly to request a pre-payment and confirm your place. They will also give you details about your room type and rate.

Decline your offer

What happens if I decline my offer of accommodation?
Please note that where LSE offer holders are guaranteed an offer of accommodation (First year undergraduate and General Course students), LSE guarantee making one offer of accommodation only.   Once offers have been made, LSE cannot amend accommodation offers, except upon medical grounds which have been verified by the Disability and Wellbeing Service.  Students must either accept or decline offers of accommodation. In the event that you decline your offer of accommodation, you will be invited to join the Waiting List (for further information on Waiting List priorities please see: Waiting List 2015/16 Applications ).

Before making the pre-payment
You DO NOT want to accept our offer of accommodation, and have not yet made the pre-payment? Please decline the offer in Hallpad straight away, rather than waiting for your deadline to pass. This will allow us to offer the place to another student immediately.

After making the pre-payment
If your change your mind AFTER making the pre-payment, please withdraw your application in Hallpad and contact the us regarding a possible refund (see 'Contact us' box on the left for contact details).

  • Refunds of the pre-payment will only be given if your notice reaches us before 1 September of the current application year.
  • Payments will be returned to the same payment card or account that was used to make the pre-payment. Payments made in cash, will be refunded by sterling cheque drawn on the School's bank account.
  • The School cannot be held responsible for any loss arising from exchange rate fluctuations between the dates of the receipt of the pre-payment and the sending of a refund.
  • In the event of a refund having to be made, any applicable bank charges will be met by the student.