Nicola has extensive experience in library management gained during a varied career in the higher education and heritage sectors, with roles at the British Library, the School of Oriental and African Studies (SOAS) and Imperial College London. Nicola provides operational leadership for LSE Library and is responsible for driving service innovation and quality.
Nicola’s career has focused on leading change in libraries in order to meet the demands of a digital environment. Her interest in this area began when she joined the British Library's Digital Library Programme in 1997 and continues with her leadership of LSE Library’s digital strategy and the development of the LSE Digital Library service.
Nicola has contributed to a number of national and international initiatives in support of evolving the role of research libraries, including work with Research Libraries UK, SCONUL, JISC and OCLC. She is a member of various advisory groups and in April 2014 Nicola became Deputy Chair of the UK Committee for the UNESCO Memory of the World Programme.
Nicola joined LSE in 2008 from Imperial College London where she led the development of the UK Research Reserve project. As Head of the Library's Academic Services Group she had strategic and management responsibility for collection development, and research and teaching support services.
In 2011 Nicola was appointed Deputy Director of Library Services and Head of the Resources & Innovation Group of the Library. Nicola has led the Library as acting Director from January 2015.