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For general help using the Library services:

 

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or in person throughout the Library

Helen Cocker

Head of Public Services

BA (Hons) MPhil

Helen Cocker graduated from Roehampton University with a BA in History and Education. Voluntary work in the Whitelands College Archives during her degree inspired Helen to pursue further study which led to her undertaking part-time research for an MPhil into John Ruskin's influence on the education of women. To help fund her studies Helen took two part-time jobs one in the archives department and the other in the Roehampton University Library.

In the Library she worked her way up from a part-time Library Assistant, progressing to team leader, deputy site manager and then into management . As Customer Services Manager, Helen had responsibility for the delivery of front line services across what was then a large converged Library and IT Service.

Helen joined the Library as the Public Services Group Manager in November 2001. Her division has six teams; Admissions, Circulation, Copy Shop, Inter-Lending & Document Delivery, Reshelving and Porters. The Public Services Group manages the Reception, Service Counter and Copy Shop services, and has responsibility for loan policies, and services to users with disabilities. She is passionate about higher education and the role of libraries in learning. Having been involved in a series of projects to adapt the Library space, the management of the Library Buildings Manager was added to her role in 2009. She also has a keen interest in staff development and chairs the Library Staff Development Group.

As part of her work at LSE, she has served on the steering group for the Library's collaboration with the British Library. Helen has also served on working groups for the M25 Consortium and on a national level Helen has been an elected member of the SCONUL Access Steering Group, where she also worked as a member of the web working group and is currently a member of the SCONUL Space Planning Group.
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