In our Library satisfaction study and user research conducted last year, you said you would like more study spaces and better computers, more places for group study and more places to relax.
We have been working with a team of architects together with Library staff and the Students’ Union to provide a design that will enhance the look of the LGF and greatly improve the experience of using the space.This refurbishment provides:
- Additional study spaces
- Silent spaces for individual work with power and data
- 84 PCs with Windows 10 and 48 iMacs
- Use of colour and design to create a comfortable and inviting location
- A variety of new furniture with space to relax
- Additional power and data sockets
- Use of acoustic screening to reduce noise
I need to access printing and binding, where is the Print & Copy Helpdesk?
The Print & Copy Helpdesk has moved to the IMT Walk In Centre on the 1st floor of the Library.
I need access to PCs with assistive technology, what provisions are being made?
These are currently on the 1st floor of the Library beside room R121 by the IMT Walk In Centre.
Can I book the individual study desks?
Individual study desks on the lower ground floor are not currently bookable; however you can book desks on the 2nd floor of the Library.
I need to access the cash value loaders, where can I do this?
Cash Value Loaders are located on the 1st and lower ground floor of the Library.
What has happened to the lockers on the LGF?
The lockers on the lower ground floor have moved to the ground floor and can be accessed as usual.
Feedback comments and responses
Questions and comments in the first column from people and answers from the Library in the column next to it. Rows align.
| Question/comment|| Library response|
|Will Chrome be installed on the Library PCs?
||Chrome is installed on all PCs.
|Make Adobe the default for PDFs rather than Microsoft Edge?
||The default program for opening PDF files has been set to Adobe Acrobat Reader rather than Microsoft Edge.
|The new computers don't have the necessary programs eg Stata?
||The new PCs are a Windows 10 pilot area, teaching apps will be added gradually to the machines. The iMacs, other Library PCs and computer room PCs have teaching programs installed.
|Why are there fewer PCs than before?
||The layout of the floor and the smaller desks means that the number of computers is down minimally, however the number of study spaces has increased overall.
|The keyboard layout doesn't fit eg n and @ are different (Macs)?
||Apple have stopped selling wired keyboard and mouse, therefore the decision was taken to have a uniformed keyboard and mice.
|Why does the computer become inoperable when students don’t log off, is there a workaround?
||The machine can be turned off and on again by keeping the power button pressed, it is the student’s responsibility to log out.
|There needs to be a colour printer closer than the 2nd floor/markup which printer is colour?
||There is a labelled colour printer on the lower ground floor, 1st and 2nd floor.
|Will there be more printing facilities?
||The Library currently has 15 MFD printers on the lower ground, ground, 1st, 2nd and 3rd floor .
|The Wi-Fi is a problem at busy times.
||There is a project currently underway to improve the wireless networks in the Library.
|There are not enough power sockets on the PC/Mac desks?
||There is no power on these desks - this was to avoid the desks being used for laptops instead of the intended purpose of the PC and Macs, there is sufficient power on the lower ground floor and all other floors for study with their own laptop.
|Students keep using their laptops at the desks, making the PCs unavailable to others.
||We have provided additional laptop tables in the social seating area, so students can use these instead.
|We need more laptop tables for the social seating area?
||We have provided an additional 10 laptop tables
|Students leave bags/books on the desks for hours on end, can you provide a solution to this as it restricts others from using the area?
||We monitor study space. Posters on the floors ask students to take belongings on breaks longer than 30 minutes and use Library space fairly. We leave notices on unattended belongings indicating the space will become free in 30 minutes if the occupant does not return. Study space on the 2nd floor is bookable if you want to guarantee a space to study.
|Some power sockets in the furniture don't seem to work ?
||We will resolve this as soon as possible.
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