SSC Advice and Reception Team

Who are we?

The Advice and Reception team manages and operates the counter service in the Student Services Centre (SSC). We work closely with Registry, the Financial Support Office, the Fees Offices and the International Student Immigration Service (ISIS), as well as the Undergraduate and Graduate Admissions teams to provide up-to-date and accurate information. We are able to help with general enquiries throughout the day or signpost you to the appropriate department for specialist advice.

We are also responsible for the following:

Student Services Centre Counter

Please visit the Student Services Centre homepage |for opening hours and the SSC Twitter Feed @LSE_SSC| for up to date information and advice. 

We offer the following services at the SSC Counter:

  • Certificate of Registration stamping: registered students can download a Certificate of Registration from LSE for You and have this stamped and signed
  • Distribution of transcripts and other requested documents.
  • Distribution of student loan, scholarship and hardship loan cheques.  All students must show their LSE ID Card each time they collect a cheque.
  • Distribution of replacement Student ID Cards.  Please note, no cash payments are accepted at the SSC counter.
  • We handle basic enquiries from postgraduate or undergraduate applicants and will signpost to the relevant admissions office.
  • You can post completed forms in the allocated drop boxes along the Atrium wall of the SSC, which are emptied daily.
  • We offer drop-in services on weekdays for the Fees Office, Financial Support Office, Graduate and Undergraduate Admissions Offices and for the International Student Immigration Service (ISIS).

Services we are unable to offer

  • NUS Extra and student Oyster cards are administered by the Students' Union in the East Building.
  • Reference letters should normally be requested from your Academic Adviser or supervisor. We cannot legitimise non-LSE documents.
  • For advice on housing, council tax or employment, visit the Students' Union Advice and Support Service in the East Building.
  • We do not give out personal information about any of our students without written authorisation from the student themselves (as per the Data Protection Act 1998, see Data Protection).

What we expect from our students

The Advice and Reception team is committed to offering our students a high-quality service and we will do all we can to help you in a polite and friendly manner. In return we also expect to be treated with respect and courtesy.

If you have a problem that you do not feel has been dealt with correctly, please ask to speak to a manager.
   

                                                                                           

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