Making a complaint

Feedback about the Student Services Centre

You can leave feedback about the Student Services Centre online. We welcome both positive and negative feedback as it helps us to improve our services. 

If you wish to make a complaint the first step is to raise it with the person you have been dealing with, their line manager or the Service Leader of the relevant Division. You can find a list of managers in the Student Services Centre on our Whos Who page.

If, after taking this first step, you are dissatisfied with the outcome you can follow the formal complaint stage laid out in the Student Complaint Procedure (see below). If you do not feel that this first step is appropriate then you can also go straight to the formal process (see below).

Student Complaints

If you wish to make a complaint about any aspect of your  experience at LSE you should follow the Student Complaint Procedure (PDF). This lays out the formal and informal steps that you can take. It covers both academic and administrative matters. 

You may also find the what to do if you have a problem and School regulations and codes of practice for staff pages helpful. 

The Office of Independent Adjudicator for Higher Education

The government provides an independent scheme for the review of student complaints. See Office of the Independent Adjudicator for Higher Education (external site).