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Student Services Centre

Visit the Student Services Centre (SSC) to access a range of services and advice, including admissions, registration, fees, financial support, immigration and visas, Erasmus, course choice, exams, results and graduation.

A student at the Student Services Centre

To learn more about teams within the SSC, visit Who's who in the Student Services Centre.

MPhil/PhD and visiting research students should visit the PhD Academy for advice and guidance.

General enquiries

The SSC is open Monday - Friday, 11am-4pm  unless otherwise advertised. 
Changes to our opening times are listed below.

Members of the Advice and Reception Team and Registry staff the SSC Counter during opening hours and act as the first point of contact for advice on a wide range of general enquiries.

You will be asked to present your Student ID card or another official form of photo ID (ie, passport or driver's license) when collecting documents or accessing services. 

Services offered at the SSC counter

  • Answering of general enquiries relating to a student's own record              
  • Answering of basic enquiries from prospective applicants to LSE or signpost to Student Recruitment or the relevant admissions office              
  • Authentication of the Certificates of Registration (registered students can print these from LSE for You).
  • Printing Certificates of Registration (for opening a Bank Account, applying for Council Tax exemption, applying for a Schengen visa, etc) and Module Certificates              
  • Collection of transcripts and other requested documents              
  • Collection of student loan, scholarship and hardship loan cheques              
  • Collection of replacement Student ID Cards which have been ordered online              
  • Drop-in services for the Fees Office, Financial Support Office, Graduate Admissions Offices and for the International Student Visa Advice Team (ISVAT).              

All students must show their LSE ID in order to collect a document or cheque.

Services we are unable to offer at the SSC counter

  • Administration of NUS Extra and student Oyster cards. These are looked after by the Students' Union in the Saw Swee Hock Student Centre.              
  • Production of reference letters. These should normally be requested from your Academic Adviser or supervisor.              
  • Advice on housing, council tax or employment. Visit the Students' Union Advice and Support Service in the Saw Swee Hock Student Centre.              
  • Certification of non-LSE documents. The Post Office provide certain identity-checking services.              
  • We do not give out personal information about any of our students without written authorisation from the student themselves (as per the Data Protection Act 1998, see Data Protection).

Specialist assistance

Specialist advice services hold designated drop-in sessions:

  • Erasmus
  • Financial Support Office
  • Fees Office
  • Graduate Admissions
  • International Student Visa Advice Team

Any alterations to the published drop-in times will be communicated on our twitter feed: @LSE_SSC

Shortly before each set of graduation ceremonies the Graduation Team will also run drop-in sessions to answer any questions you might have about the ceremonies. The times and dates will be advertised on our twitter feed and on the Plasma Screen in the Student Services Centre.

In the week after results release the Assessment Regulations Team will also run drop-in sessions to discuss results and the appeals process. The times and dates will be advertised on our twitter feed and on the Plasma Screen in the Student Services Centre.

Changes to Student Services Centre Opening Hours

26 July:  The SSC will be close at 1.00pm on Wednesday 26 July due to a bereavement.  We will be open as normal between 11.00am and 1.00pm. We will re-open, as normal, on Thursday 27 July.

Summer Bank Holiday: The SSC will be closed on Monday 28 August

December Graduation:   The SSC will be closed between Monday 11th and Thursday 14 December inclusive. No drop-in sessions will run during this time. We will re-open, as normal, on Monday 17 July.

Christmas:  The SSC will be closed between Wednesday 20 December and Monday 1 January inclusive. We will re-open on Tuesday 2 January.

Dropping off documents and surveys

Documents or forms to be submitted to the Student Services Centre
These can be left in the Student Services Centre drop-box located along the wall with the pictures of Nobel Prize winners. 

Documents, forms or fee payments (by cheque) to be submitted to the Fees Office
These can be left in the fees drop-box also located along the wall with the pictures of Nobel Prize Winners. Look for the yellow drop-box signs. Please be sure to include a fees cover sheet (available next to the drop box) with all submissions.

Documents, forms to be submitted to the Financial Support Office
These can be left in the Financial Support Office drop-box also located along the wall with the pictures of Nobel Prize Winners. 

Teaching Surveys 
These can be left in the red box at the left of the Student Services Centre Counter. The box will be available when the surveys are live. 

All drop boxes are emptied once daily on weekdays. 

What we expect from our students

SSC staff are committed to offering our students a high-quality service and we will do all we can to help you in a polite and friendly manner. In return we also expect to be treated with respect and courtesy.            

If you have a problem that you do not feel has been dealt with correctly, please ask to speak to a manager.

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